Compare VoIP Phones and Five9 Cloud Contact Center - Apr 2022

Shlomi Lavi

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Bottom Line: Which is Better - VoIP Phones or Five9 Cloud Contact Center?

Five9 Cloud Contact Center is more expensive to implement (TCO) than VoIP Phones, and Five9 Cloud Contact Center is rated higher (89/100) than VoIP Phones (88/100). Five9 Cloud Contact Center offers users more features (5) than VoIP Phones (3).

Looking for the right VoIP solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

NetEffect Vs. Five9

NetEffect: NetEffect is passionate about technology and its proper use and application to help our clients achieve their business goals. We've been in the business of delighting our clients for ten years. Our engineers possess a high level technical expertise along with exceptional customer service skills. NetEffect is committed to providing our clients ...

Five9: Five9 offers an IVR with Speech Recognition that delivers robust speech application technology with the same easy-to-use graphical user interface for development that is provided in the Inbound Call Center. To optimize your staffing costs and improve agent productivity, Five9 provides an integrated Workforce Management solution.

Who is more expensive? VoIP Phones or Five9 Cloud Contact Center?

The real total cost of ownership (TCO) of VoIP software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for VoIP Phones and Five9 Cloud Contact Center.

VoIP Phones price starts at $19.95 per month , On a scale between 1 to 10 VoIP Phone Systems is rated 4, which is lower than the average cost of VoIP software. Five9 Cloud Contact Center price starts at $100 per feature/month , When comparing Five9 Cloud Contact Center to its competitors, the software is rated 10 - much higher than the average VoIP software cost.

Bottom line: Five9 Cloud Contact Center is more expensive than VoIP Phones.

Which software includes more/better features?

We've compared VoIP Phones Vs. Five9 Cloud Contact Center based on some of the most important and required VoIP features.

VoIP Phones: Data Import/Export, Basic Reports, Online Customer Support.

Five9 Cloud Contact Center: Chat, Blended Call Center, Call Queue Management, Call Recording, Inbound Call Center.

Target customer size

VoIP Phones's typical customers include: Start up, Small business, Medium business, Large business, The common customers of Five9 Cloud Contact Center are entrepreneurs operating small (with 10 – 100 employees) to medium-sized (with 100 to 1,000 employees) and even large enterprises that make use of the services offered by the industry of IT, data hosting and other related information services, particularly in the field of VoIP, business phone systems and contact centers.