Compare Vonage Business Solutions and Five9 - Aug 2022

Shlomi LaviShlomi Lavi / Aug 25, 2022

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Bottom Line: Which is Better - Vonage Business Solutions or Five9?

Five9 is more expensive to implement (TCO) than Vonage Business Solutions, and Five9 is rated higher (88/100) than Vonage Business Solutions (86/100). Five9 offers users more features (15) than Vonage Business Solutions (1).

Looking for the right VoIP solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Vonage Business Solutions Vs. Five9

Vonage Business Solutions: Since 2006, we’ve been the leading VoIP service provider focused on delivering premium quality business phone service to growing companies. While the basic dial tone is the core of our offering, we also develop and deliver innovative integration and features to help you work smarter. Our cloud phone service allows you to work anywhere, integrate wi...

Five9: Five9 offers an IVR with Speech Recognition that delivers robust speech application technology with the same easy-to-use graphical user interface for development that is provided in the Inbound Call Center. To optimize your staffing costs and improve agent productivity, Five9 provides an integrated Workforce Management solution.

Who is more expensive? Vonage Business Solutions or Five9 Virtual Call Center?

The real total cost of ownership (TCO) of VoIP software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Vonage Business Solutions and Five9 Virtual Call Center.

Vonage Business Solutions price starts at $19.99 per month , On a scale between 1 to 10 Vonage Business Solutions is rated 4, which is lower than the average cost of VoIP software. Five9 Virtual Call Center price starts at $149 per month , When comparing Five9 Virtual Call Center to its competitors, the software is rated 6 - similar to the average VoIP software cost.

Bottom line: Five9 Virtual Call Center is more expensive than Vonage Business Solutions.

Which software includes more/better features?

We've compared Vonage Business Solutions Vs. Five9 based on some of the most important and required VoIP features.

Vonage Business Solutions: VoIP.

Five9 Virtual Call Center: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Auto Dialer, Blended Call Center, Call Conferencing.

Target customer size

Customers of the software include businesses of all sizes and a variety of types. Five9 is ideal for small to large businesses that handle customer service (particularly outsourcers or BPOs), sales and marketing, finance and collections.

Vonage Business Solutions

ITQlick rating
(4.1/5)

starts at $19.99 per month

Vonage Business Solutions is a cloud-based communication software that is developed to provide business phone service by enabling businesses to connect VoIP phone systems to internet-enabled devices.

Categories: Communications, Auto Attendant, Automatic Call Distribution (ACD), Broadband Internet.

Five9

ITQlick rating
(4.2/5)

starts at $149 per month

Five9 software is a comprehensive cloud-hosted contact center solution designed to serve inbound, outbound, omnichannel, or blended contact centers globally. The software uses the power of practical AI to enabl...

Categories: Auto Attendant, Auto Dialer / Predictive Dialer, Automatic Call Distribution (ACD), Call Recording, Communications Workforce Scheduling.

Compare specifications

Compare features

Vonage Business Solutions: 1 Features

VoIP

Five9 Virtual Call Center: 15 Features

ACD (Automatic Call Distribution)
ANI (Automatic Number Identification)
Auto Dialer
Blended Call Center
Call Conferencing
Call Queue Management
Call Recording
CRM with Call Center
CTI (Computer Telephony Integration)
DTMF (Dial Tone Multi-Frequency)
Inbound Call Center
IVR (Interactive Voice Response)
Outbound Call Center
Real Time Reporting
Virtual Call Center Support
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Vonage B...
ITQlick rating
4.1/5
Score
86/100
Pricing
4/10
License pricing
$19.99 per month
Functionality
17
Compare
Five9
ITQlick rating
4.2/5
Score
88/100
Pricing
6/10
License pricing
$149 per month
Functionality
29
Review
RingCent...
ITQlick rating
4.2/5
Score
93/100
Pricing
4.2/10
License pricing
$19.99 per user/month
Functionality
34
jive com...
ITQlick rating
4.6/5
Score
93/100
Pricing
2.8/10
License pricing
$18.95 per user/month
Functionality
7
Nextiva ...
ITQlick rating
4.2/5
Score
93/100
Pricing
3.2/10
License pricing
$11.95 per user/month
Functionality
27

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.