Compare VSLogger and 8x8 Contact Center - May 2022

Shlomi Lavi

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Bottom Line: Which is Better - VSLogger or 8x8 Contact Center?

8x8 Contact Center is more expensive to implement (TCO) than VSLogger, and 8x8 Contact Center is rated higher (93/100) than VSLogger (62/100). 8x8 Contact Center offers users more features (14) than VSLogger (5).

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Versadial Solutions Vs. 8x8, INC

Versadial Solutions: Versadial Solutions has a worldwide customer base, servicing clients in government, manufacturing, telecommunications, call centers, public safety, financial services and many other industries. Versadial Solutions prides itself on our ability to offer cost saving and affordable call recording software to multiple industries.

8x8, INC: 8x8 delivers cloud-based business communications solutions that are affordable, easy to use, and incredibly advanced. We help small and medium businesses serve their customers better, work smarter and conduct business anywhere, anytime. From hosted VoIP business phone service to hosted contact centers to unified communications, our services are pro...

Who is more expensive? VSLogger or 8x8 Contact Center?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for VSLogger and 8x8 Contact Center.

VSLogger price starts at $960 per license , On a scale between 1 to 10 VSLogger is rated 2, which is much lower than the average cost of Call Center software. 8x8 Contact Center price starts at $15 per user/month , When comparing 8x8 Contact Center to its competitors, the software is rated 2 - much lower than the average Call Center software cost.

Bottom line: VSLogger cost is around the same cost of 8x8 Contact Center.

Which software includes more/better features?

We've compared VSLogger Vs. 8x8 Contact Center based on some of the most important and required Call Center features.

VSLogger: Basic Reports, Data Import/Export, Online Customer Support, Call Recording, Call Center.

8x8 Contact Center: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Call Conferencing, Call Queue Management, Call Recording.

Target customer size

Customers of the software include small and medium businesses as well as large enterprises. 8x8 Virtual Contact Center is best for large enterprises, mid size businesses, and small businesses.