Compare Web+Center and Freshdesk - Aug 2022

Shlomi Lavi

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Bottom Line: Which is Better - Web+Center or Freshdesk?

Freshdesk is more expensive to implement (TCO) than Web+Center, and Freshdesk is rated higher (94/100) than Web+Center (81/100). Freshdesk offers users more features (10) than Web+Center (7). There is a clear winner in this case and it is Freshdesk!

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Internet Software Sciences Vs. FRESHDESK INC.

Internet Software Sciences: Internet Software Sciences is somewhat unique in the Help Desk market in that our products and services designs and directions are customer driven and not directed by large corporate takeovers, mergers and acquisitions. Over the past 10 years, there has been significant consolidation, mergers, and acquisitions of most of our competitors. All too...

FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.

Who is more expensive? Web+Center or Freshdesk?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Web+Center and Freshdesk.

Web+Center price starts at $300 per license , On a scale between 1 to 10 Web+Center is rated 2, which is much lower than the average cost of Help Desk software. Freshdesk price starts at $15 per agent/month , When comparing Freshdesk to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.

Bottom line: Web+Center cost is around the same cost of Freshdesk.

Which software includes more/better features?

We've compared Web+Center Vs. Freshdesk based on some of the most important and required Help Desk features.

Web+Center: Asset Management, Billing and Invoicing, Customer Survey, Incident / Request Management, Knowledge Base/FAQ, LDAP/Active Directory Synchronization, Self Service Portal.

Freshdesk: Billing and Invoicing, Customer Survey, Email Integration, Knowledge Base/FAQ, LDAP/Active Directory Synchronization.

Target customer size

Web+Center is perfect for companies small and midsize companies and can be used by large enterprises too. Freshdesk works great for small to medium enterprises that think they need to rely on a cloud-based solution for their customer support.