Compare Web+Center and Zoho CRM - Mar 2023

Shlomi Lavi

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Bottom Line: Which is Better - Web+Center or Zoho CRM?

Zoho CRM is more expensive to implement (TCO) than Web+Center, and Zoho CRM is rated higher (98/100) than Web+Center (81/100). Zoho CRM offers users more features (16) than Web+Center (7). There is a clear winner in this case and it is Zoho CRM!

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Internet Software Sciences Vs. Zoho

Internet Software Sciences: Internet Software Sciences is somewhat unique in the Help Desk market in that our products and services designs and directions are customer driven and not directed by large corporate takeovers, mergers and acquisitions. Over the past 10 years, there has been significant consolidation, mergers, and acquisitions of most of our competitors. All too...

Zoho: Zoho.com offers a comprehensive suite of award-winning online business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software. To date, Zoho...

Who is more expensive? Web+Center or Zoho CRM?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Web+Center and Zoho CRM.

Web+Center price starts at $300 per license , On a scale between 1 to 10 Web+Center is rated 2, which is much lower than the average cost of Help Desk software. Zoho CRM price starts at $14 per user/month , When comparing Zoho CRM to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.

Bottom line: Web+Center cost is around the same cost of Zoho CRM.

Which software includes more/better features?

We've compared Web+Center Vs. Zoho CRM based on some of the most important and required Help Desk features.

Web+Center: Asset Management, Billing and Invoicing, Customer Survey, Incident / Request Management, Knowledge Base/FAQ, LDAP/Active Directory Synchronization, Self Service Portal.

Zoho CRM: Billing/Invoicing, Campaign Dashboard, Campaign Management, Contact Management, Customer Database.

Target customer size

Web+Center is perfect for companies small and midsize companies and can be used by large enterprises too. Zoho CRM is focused on startup to medium firms in different markets.