Compare Web Help Desk and Mhelpdesk - Mar 2022
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Bottom Line: Which is Better - Web Help Desk or Mhelpdesk?
Mhelpdesk is more expensive to implement (TCO) than Web Help Desk, and Mhelpdesk is rated higher (95/100) than Web Help Desk (78/100). Mhelpdesk offers users more features (15) than Web Help Desk (13).
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
MacsDesign Studio, LLC Vs. Mhelpdesk
MacsDesign Studio, LLC: The extensive feature set of the Web Help Desk software addresses critical IT and support areas, including: Incident and Problem Management, Asset and Desktop Management, Knowledge Management, and Approval Workflow.
Mhelpdesk: Mhelpdesk was voted The #1 Field Service Software Solution by Software Advice, and made Capterra’s “Top 10 Field Service Management Software Solutions”. Since 2007, we’ve been working closely with a wide range of small-businesses from field services to IT services. Just google “Mhelpdesk Review” to see what the public thinks about Mhelpdesk. It’s a...
Who is more expensive? Web Help Desk or Mhelpdesk?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Web Help Desk and Mhelpdesk.
Web Help Desk price starts at $376 per license , On a scale between 1 to 10 Web Help Desk is rated 4, which is lower than the average cost of Help Desk software. Mhelpdesk price starts at $374 per 10 users/month , When comparing Mhelpdesk to its competitors, the software is rated 6 - similar to the average Help Desk software cost.
Bottom line: Mhelpdesk is more expensive than Web Help Desk.
Which software includes more/better features?
We've compared Web Help Desk Vs. Mhelpdesk based on some of the most important and required Help Desk features.
Web Help Desk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Asset Management, Billing and Invoicing, Change Management, Customer Survey, Email Integration, Incident / Request Management, Knowledge Base/FAQ, LDAP/Active Directory Synchronization.
Mhelpdesk: Billing and Invoicing, Customer Survey, Document Management, Knowledge Base/FAQ, Mobile Integration.
Target customer size
The software is suitable for small and medium business, although its features are also useful for some aspects of big businesses. MHelpdesk is ideal for businesses of all sizes in various industries that manage field workers and services.
Compare specifications
Web Help Desk Specifications
ITQlick Score: | 78/100 |
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ITQlick Rating: |
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Pricing: | 4/10 - average cost |
Category: | Help Desk -> Web Help Desk review |
Company: | MacsDesign Studio, LLC |
Pricing: | starts at $376 per license |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop |
Links: | Web Help Desk review, Web Help Desk pricing, Web Help Desk alternatives |
Mhelpdesk Specifications
ITQlick Score: | 95/100 |
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ITQlick Rating: |
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Pricing: | 6/10 - average cost |
Category: | Field Service -> Mhelpdesk review |
Company: | Mhelpdesk |
Pricing: | starts at $374 per 10 users/month |
Typical customers: | Small businesses and start ups |
Platforms: | Desktop |
Links: | Mhelpdesk review, Mhelpdesk pricing, Mhelpdesk alternatives |
Compare features
Web Help Desk: 13 Features
Mhelpdesk: 15 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.