Compare WebQA and Salesforce CRM - Dec 2022

Shlomi LaviShlomi Lavi / Dec 29, 2022

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Bottom Line: Which is Better - WebQA or Salesforce CRM?

Salesforce CRM is more expensive to implement (TCO) than WebQA, and Salesforce CRM is rated higher (98/100) than WebQA (77/100). Salesforce CRM offers users more features (21) than WebQA (0).

Looking for the right Workflow Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

WebQA Vs. Salesforce.com

WebQA: Founded in late 2000, WebQA identified customer service as an area of operational improvement for businesses, universities, and governments (GovQA) and subsequently started to develop technologies to automate this area – initially through piloting with large-scale organizations. In mid 2007, WebQA launched its platform and invested substantially...

Salesforce.com: Salesforce.com Inc. is a global enterprise software company headquartered in San Francisco, California, United States. Best known for its customer relationship management (CRM) product, through acquisitions Salesforce has expanded into the "social enterprise arena". It was ranked number 27 in Fortune's 100 Best Companies to Work For in ...

Who is more expensive? WebQA or Salesforce?

The real total cost of ownership (TCO) of Workflow Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for WebQA and Salesforce.

WebQA accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 WebQA is rated 2, which is much lower than the average cost of Workflow Management software. Salesforce price starts at $25 per user/month , When comparing Salesforce to its competitors, the software is rated 2 - much lower than the average Workflow Management software cost.

Bottom line: WebQA cost is around the same cost of Salesforce.

Which software includes more/better features?

We've compared WebQA Vs. Salesforce CRM based on some of the most important and required Workflow Management features.

WebQA: We are still working to collect the list of features for WebQA.

Salesforce: Campaign Dashboard, Campaign Management, Case Management, Contact Management, Customer Database.

Target customer size

Customers of the software include small and medium businesses as well as large enterprises. Salesforce is optimal for people as well as companies.

WebQA

ITQlick rating
(3/5)

WebQA is a web based customer relationship management solution for businesses of all sizes. It automates sales and marketing and offers collaboration, customer management, and other capabilities. The sof...

Categories: CRM, Banking CRM, Casino CRM, Complaint Management.

Salesforce CRM

ITQlick rating
(4.4/5)

starts at $25 per user/month

Salesforce is a cloud-hosted customer relationship management (CRM) software suite that offer solutions for small, mid-level and enterprise organizations focusing mainly on sales and support. The software offer...

Categories: Data Analysis Tools, Computer Telephony Integration (CTI), Mobile, Case Management, Social Media.

Compare specifications

Compare features

WebQA: 0 Features

We are working to collect the list of features

Salesforce: 21 Features

Campaign Dashboard
Campaign Management
Case Management
Contact Management
Customer Database
Customer Self Service Portal
Customer Service
Customer Support Tracking
Dashboards
Email Marketing
Knowledge Base
Lead Management
Marketing Automation
Multi-Channel Marketing
Multi-Language
Sales Automation
Sales Reports
Social Advertising
Workflow Rules & Management
Collaboration Center
Report Viewing
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
WebQA
ITQlick rating
3/5
Score
77/100
Pricing
2/10
License pricing
Pricing not available
Functionality
15
Review
Compare
Salesfor...
ITQlick rating
4.4/5
Score
98/100
Pricing
3/10
License pricing
$25 per user/month
Functionality
28
SAP NetW...
ITQlick rating
3.3/5
Score
91/100
Pricing
4.2/10
License pricing
Pricing not available
Functionality
4
Compare
Shiftboard
ITQlick rating
4.4/5
Score
87/100
Pricing
4/10
License pricing
$49 per month
Functionality
13
BP Logix...
ITQlick rating
4.5/5
Score
85/100
Pricing
10/10
License pricing
$1,250 per month
Functionality
3
Compare

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.