Compare WebQA and Shiftboard - Apr 2022

Shlomi LaviShlomi Lavi / Apr 08, 2022

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Bottom Line: Which is Better - WebQA or Shiftboard?

Shiftboard is more expensive to implement (TCO) than WebQA, and Shiftboard is rated higher (87/100) than WebQA (77/100). Shiftboard offers users more features (7) than WebQA (0).

Looking for the right Workflow Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

WebQA Vs. Shiftboard

WebQA: Founded in late 2000, WebQA identified customer service as an area of operational improvement for businesses, universities, and governments (GovQA) and subsequently started to develop technologies to automate this area – initially through piloting with large-scale organizations. In mid 2007, WebQA launched its platform and invested substantially...

Shiftboard: Shiftboard provides online scheduling software (SaaS) to a broad range of business services and staffing companies, municipal governments, educational institutions, and non-profits. Shiftboard's customers range from 25 to 10,000 users and conduct scheduling and people management operations around the globe. Shiftboard's software is web-based, can b...

Who is more expensive? WebQA or Shiftboard?

The real total cost of ownership (TCO) of Workflow Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for WebQA and Shiftboard.

WebQA accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 WebQA is rated 2, which is much lower than the average cost of Workflow Management software. Shiftboard price starts at $49 per month , When comparing Shiftboard to its competitors, the software is rated 4 - lower than the average Workflow Management software cost.

Bottom line: Shiftboard is more expensive than WebQA.

Which software includes more/better features?

We've compared WebQA Vs. Shiftboard based on some of the most important and required Workflow Management features.

WebQA: We are still working to collect the list of features for WebQA.

Shiftboard: Automated Scheduling, Employee Database, Group Scheduling, Multi-Location Support, Employee Scheduling.

Target customer size

Customers of the software include small and medium businesses as well as large enterprises. and Shiftboard's target customer size include: Small, medium and large size businesses.



WebQA

ITQlick rating
(3/5)

WebQA is a web based customer relationship management solution for businesses of all sizes. It automates sales and marketing and offers collaboration, customer management, and other capabilities. The sof...

Categories: CRM, Banking CRM, Casino CRM, Complaint Management.

Shiftboard

ITQlick rating
(4.4/5)

starts at $49 per month

Shiftboard is a cloud-based workflow management software that assists workers in managing rotational schedules through smart recommendations.

Categories: Call Center, Attendance Tracking, Employee Scheduling, Workforce Management, Scheduling.

Compare specifications

Compare features

WebQA: 0 Features

We are working to collect the list of features

Shiftboard: 7 Features

Automated Scheduling
Employee Database
Group Scheduling
Multi-Location Support
Employee Scheduling
Scheduling
Vacation Tracking
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
WebQA
ITQlick rating
3/5
Score
77/100
Pricing
2/10
License pricing
Pricing not available
Functionality
15
Review
Compare
Shiftboard
ITQlick rating
4.4/5
Score
87/100
Pricing
4/10
License pricing
$49 per month
Functionality
13
SAP NetW...
ITQlick rating
3.3/5
Score
91/100
Pricing
4.2/10
License pricing
Pricing not available
Functionality
4
Compare
BP Logix...
ITQlick rating
4.5/5
Score
85/100
Pricing
10/10
License pricing
$1,250 per month
Functionality
3
Compare
Everteam...
ITQlick rating
2.8/5
Score
84/100
Pricing
10/10
License pricing
$30,000 per year
Functionality
5

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.