Compare Whatfix and OpenSpan Desktop Automation - Apr 2022

Shlomi Lavi

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Bottom Line: Which is Better - Whatfix or OpenSpan Desktop Automation?

Whatfix is more expensive to implement (TCO) than OpenSpan Desktop Automation, and OpenSpan Desktop Automation is rated higher (86/100) than Whatfix (77/100). OpenSpan Desktop Automation offers users more features (3) than Whatfix (0). There is a clear winner in this case and it is OpenSpan Desktop Automation!

Looking for the right Cloud LMS solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

WHATFIX Vs. OpenSpan

WHATFIX: Whatfix is an award winning SaaS-based platform launched in April 2013, that allows businesses create interactive guides on their web platforms. Our patent pending technology can be integrated with ease across all user touch-points inside web applications. We empower businesses to ease user onboarding, improve support and reduce training effort.

OpenSpan: OpenSpan® provides Desktop Analytics and Desktop Automation software that enables Global 2000 organizations to improve user processes for greater productivity. With OpenSpan Desktop Analytics™ , these organizations collect user activity data from the desktops of front line and back-office workers to discover how users interact with their applicatio...

Who is more expensive? Whatfix or OpenSpan Desktop Automation?

The real total cost of ownership (TCO) of Cloud LMS software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Whatfix and OpenSpan Desktop Automation.

Whatfix price starts at $1,200 per year , On a scale between 1 to 10 Whatfix is rated 6, which is similar to the average cost of Cloud LMS software. OpenSpan Desktop Automation accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Whatfix is rated 6, which is similar to the average cost of Cloud LMS software.

Bottom line: Whatfix is more expensive than OpenSpan Desktop Automation.

Which software includes more/better features?

We've compared Whatfix Vs. OpenSpan Desktop Automation based on some of the most important and required Cloud LMS features.

Whatfix: We are still working to collect the list of features for Whatfix.

OpenSpan Desktop Automation: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

The typical customers of Whatfix are the entrepreneurs engaging in wide array of small (with 10 to 100 employees) and/or medium-sized (with 100 to 1,000 employees) businesses that fully utilizes the services from IT, web and data hosting and other related information services sectors, mainly with IT management and employee management and customer service. and OpenSpan Desktop Automation's target customer size include: SMBs.