Compare Workbooks and Capsule CRM - Jan 2023

Shlomi LaviShlomi Lavi / Jan 05, 2023

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Bottom Line: Which is Better - Workbooks or Capsule CRM?

Capsule CRM is more expensive to implement (TCO) than Workbooks, and Capsule CRM is rated higher (94/100) than Workbooks (91/100). Capsule CRM offers users more features (3) than Workbooks (0).

Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Workbooks.com Vs. Cloudwork

Workbooks.com: Founded in 2007 in the UK by a successful team of entrepreneurs, Workbooks.com has rapidly become one of the fastest growing providers of web-based CRM and Business Applications. Our suite of Business Applications are specifically designed for small and mid-size organisations and are delivered via Software-as-a-Service, therefore removing the t...

Cloudwork: CloudWork is an integration as a service platform that allows anyone to build connections between business and social media apps. We take advantage of public APIs to enable tasks automation. As a result businesses are able to automate boring tasks, save time and increase productivity by defining triggers and actions with just a few clicks.

Who is more expensive? Workbooks or Capsule CRM?

The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Workbooks and Capsule CRM.

Workbooks price starts at $34 per user/month , On a scale between 1 to 10 Workbooks is rated 2, which is much lower than the average cost of CRM software. Capsule CRM price starts at $18 per user/month , When comparing Capsule CRM to its competitors, the software is rated 2 - much lower than the average CRM software cost.

Bottom line: Workbooks cost is around the same cost of Capsule CRM.

Which software includes more/better features?

We've compared Workbooks Vs. Capsule CRM based on some of the most important and required CRM features.

Workbooks: We are still working to collect the list of features for Workbooks.

Capsule CRM: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

Workbooks's typical customers include: Small businesses and start ups, Customers of the software mainly include small and medium businesses from different industrial backgrounds.

Workbooks

ITQlick rating
(4.4/5)

starts at $34 per user/month

Workbooks is a SaaS-based marketing software that enables marketers to manage lead generation and campaigns, as well as automating the process of capturing leads from websites using forms and assigning them to ...

Categories: Business performance management, CRM, Online CRM, Email Marketing.

Capsule CRM

ITQlick rating
(4.4/5)

starts at $18 per user/month

Capsule CRM is a customer relationship management solution for small and medium businesses. It features various management, analytics, and reporting services as well as add-ons and integrations. The sof...

Categories: Document Management, Complaint Management, Customer Relationship Management, Customer Loyalty, Help Desk.

Compare specifications

Compare features

Workbooks: 0 Features

We are working to collect the list of features

Capsule CRM: 3 Features

Data Import/Export
Basic Reports
Online Customer Support
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Workbooks
ITQlick rating
4.4/5
Score
91/100
Pricing
2/10
License pricing
$34 per user/month
Functionality
6
Compare
Capsule ...
ITQlick rating
4.4/5
Score
94/100
Pricing
2.4/10
License pricing
$18 per user/month
Functionality
19
Pipedrive
ITQlick rating
4.6/5
Score
99/100
Pricing
2/10
License pricing
$9.90 per user/month
Functionality
19
Salesfor...
ITQlick rating
4.4/5
Score
98/100
Pricing
3/10
License pricing
$25 per user/month
Functionality
28
Zoho CRM
ITQlick rating
4.2/5
Score
98/100
Pricing
2/10
License pricing
$14 per user/month
Functionality
36

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.