Compare Workbooks and Zendesk - Sep 2023

Shlomi Lavi

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Bottom Line: Which is Better - Workbooks or Zendesk?

Zendesk is more expensive to implement (TCO) than Workbooks, and Zendesk is rated higher (92/100) than Workbooks (91/100). Zendesk offers users more features (23) than Workbooks (0). There is a clear winner in this case and it is Zendesk!

Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Workbooks.com Vs. Zendesk

Workbooks.com: Founded in 2007 in the UK by a successful team of entrepreneurs, Workbooks.com has rapidly become one of the fastest growing providers of web-based CRM and Business Applications. Our suite of Business Applications are specifically designed for small and mid-size organisations and are delivered via Software-as-a-Service, therefore removing the t...

Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.

Who is more expensive? Workbooks or Zendesk?

The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Workbooks and Zendesk.

Workbooks price starts at $34 per user/month , On a scale between 1 to 10 Workbooks is rated 2, which is much lower than the average cost of CRM software. Zendesk price starts at $49 per agent/month , When comparing Zendesk to its competitors, the software is rated 2 - much lower than the average CRM software cost.

Bottom line: Workbooks cost is around the same cost of Zendesk.

Which software includes more/better features?

We've compared Workbooks Vs. Zendesk based on some of the most important and required CRM features.

Workbooks: We are still working to collect the list of features for Workbooks.

Zendesk: Customer Survey, Email Integration, Knowledge Base/FAQ, Multi-Site Support, Rules/Workflows.

Target customer size

Workbooks's typical customers include: Small businesses and start ups, Zendesk is the tool for any company, big or small, that has to deal with a certain number of customers on daily basis and needs an evolving platform to facilitate this process.