Shlomi Lavi / Jul 28, 2022We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Calabrio One Suite is more expensive to implement (TCO) than X5 Cloud Contact Center, and X5 Cloud Contact Center is rated higher (84/100) than Calabrio One Suite (81/100).
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
YTel: YTel is a software company with a passion to help businesses better communicate with leads, prospects and customers. We geek out over the challenges of telecom and deliver best in class communications solutions. Over the years we’ve been able to provide businesses cost effective solutions that power modern communications through phone, text message...
Calabrio, Inc: Calabrio provides call center workforce optimization software that’s easy to implement, use and maintain. Calabrio One™, a unique Web 2.0-based software suite, makes it easier to get call recording, quality management, workforce management, speech analytics, performance management and customer interaction working together for increased value. Solut...
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for X5 Cloud Contact Center and Calabrio One Suite.
X5 Cloud Contact Center price starts at $25 per user/month , On a scale between 1 to 10 X5 Cloud Contact Center is rated 4, which is lower than the average cost of Call Center software. Calabrio One Suite price starts at $295 per license , When comparing Calabrio One Suite to its competitors, the software is rated 4 - lower than the average Call Center software cost.
Bottom line: X5 Cloud Contact Center cost is around the same cost of Calabrio One Suite.
We've compared X5 Cloud Contact Center Vs. Calabrio One Suite based on some of the most important and required Call Center features.
X5 Cloud Contact Center: We are still working to collect the list of features for X5 Cloud Contact Center.
Calabrio One Suite: We are still working to collect the list of features for Calabrio One Suite.
X5 Cloud Contact Center's typical customers include: SMBs, and Calabrio One Suite's target customer size include: Medium and large size businesses.
starts at $25 per user/month
X5 Cloud Contact Center is a call center software designed to help companies marketing and call centers reach out to customers while increasing agent productivity by curtailing the wait time between calls.
Compare Pricingstarts at $295 per license
Calabrio One Suite is a complete unified Call Center Workforce Optimization software solution hosted as cloud-based, on-premise or through a Hybrid environment. The solution offers call recording, workforce man...
Compare Pricing| ITQlick Score: | 84/100 |
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| ITQlick Rating: |
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| Pricing: | 4/10 - average cost |
| Category: | Call Center -> X5 Cloud Contact Center review |
| Company: | YTel |
| Pricing: | starts at $25 per user/month |
| Typical customers: | SMBs |
| Platforms: | Desktop, Cloud |
| Links: | X5 Cloud Contact Center review, X5 Cloud Contact Center pricing, X5 Cloud Contact Center alternatives |
| ITQlick Score: | 81/100 |
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| ITQlick Rating: |
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| Pricing: | 4/10 - average cost |
| Category: | Call Center -> Calabrio One Suite review |
| Company: | Calabrio, Inc |
| Pricing: | starts at $295 per license |
| Typical customers: | Medium and large size businesses |
| Platforms: | Desktop, Cloud |
| Links: | Calabrio One Suite review, Calabrio One Suite pricing, Calabrio One Suite alternatives |
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.