Shlomi Lavi /
Jun 10, 2022
We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Bottom Line: Which is Better - X5 Cloud Contact Center or Call Box?
Call Box is more expensive to implement (TCO) than X5 Cloud Contact Center, and X5 Cloud Contact Center is rated higher (84/100) than Call Box (77/100).
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
YTel Vs. Call Box
YTel: YTel is a software company with a passion to help businesses better communicate with leads, prospects and customers. We geek out over the challenges of telecom and deliver best in class communications solutions. Over the years we’ve been able to provide businesses cost effective solutions that power modern communications through phone, text message...
Call Box : The quickest, easiest way for most businesses to get an immediate boost to their bottom line is to get better on the phone. Understand what's generating your best leads so you can generate more of them. Become top-notch at handing those calls you've worked so hard to generate. Then efficiently pursue the best opportunities that demand more attentio...
Who is more expensive? X5 Cloud Contact Center or Call Box?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for X5 Cloud Contact Center and Call Box.
X5 Cloud Contact Center price starts at $25 per user/month , On a scale between 1 to 10 X5 Cloud Contact Center is rated 4, which is lower than the average cost of Call Center software. Call Box accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 X5 Cloud Contact Center is rated 4, which is lower than the average cost of Call Center software.
Bottom line: Call Box is more expensive than X5 Cloud Contact Center.
Which software includes more/better features?
We've compared X5 Cloud Contact Center Vs. Call Box based on some of the most important and required Call Center features.
X5 Cloud Contact Center: We are still working to collect the list of features for X5 Cloud Contact Center.
Call Box: We are still working to collect the list of features for Call Box.
Target customer size
X5 Cloud Contact Center's typical customers include: SMBs, and Call Box's target customer size include: Start up, Small business, Medium business, Large business.