Compare X5 Cloud Contact Center vs CenterWare Inbound

X5 Cloud Contact Center Vs. CenterWare Inbound: Which is better?

Shlomi Lavi / Feb 11, 2020

Looking for the right Call Center solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. in this article we compare between the 2 software products:

Vendor comparison

YTel: YTel is a software company with a passion to help businesses better communicate with leads, prospects and customers. We geek out over the challenges of telecom and deliver best in class communications solutions. Over the years we’ve been able to provide businesses cost effective solutions that power modern communications through phone, text message, email and direct mail.

Nuxiba Technologies: Nuxiba was created over 15 years ago with the clear mission to provide solutions, tools and services to facilitate customer interaction between your company and your customers; whether this interaction takes place over the telephone, or otherwise helping them to improve their service levels and operating efficiency. Nuxiba Technologies is a team of experts in information and telecommunication technologies, who hold several certifications from Microsoft, Intel, Envox, ScanSoft and IMT. We focus on getting our applications to make it possible for contact centers to improve their communication processes, achieve higher productivity and profitability to be more competitive in their markets.

Pricing/cost comparison

The real cost of Call Center software includes the software license, subscription fees, software training cost, customization cost, required hardware, and the cost of maintenance & support and other related services. It's critical that you account for all of these costs to gain an understanding of the system's "total cost of ownership". We prepared a total cost calculator for X5 Cloud Contact Center TCO and CenterWare Inbound total cost to help with the total cost of ownership calculation.

X5 Cloud Contact Center price Starting from $99 per user/month , on a scale between 1 to 10 X5 Cloud Contact Center is rated 4, which is lower than the average cost of Call Center software. CenterWare Inbound accurate pricing info is available upon request (they don't share it publicly), however , on a scale between 1 to 10 X5 Cloud Contact Center is rated 4, which is lower than the average cost of Call Center software.

Bottom line: X5 Cloud Contact Center cost is around the same cost of CenterWare Inbound.

Features and functionality

As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared X5 Cloud Contact Center Vs. CenterWare Inbound based on some of the most important and required Call Center features.
X5 Cloud Contact Center: We are still working to collect the list of features of X5 Cloud Contact Center. .
CenterWare Inbound list of features include the following: We are still working to collect the list of features of CenterWare Inbound.

Target customer size

X5 Cloud Contact Center's typical customers include: Small business, Medium business, and CenterWare Inbound's target customer size include: Medium business, Large business.