X5 Cloud Contact Center Vs CenterWare Inbound (Nov 2020)
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Shlomi Lavi / Nov 17, 2020
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Bottom Line: Which is Better - X5 Cloud Contact Center or CenterWare Inbound?
CenterWare Inbound is more expensive to implement (TCO) than X5 Cloud Contact Center, CenterWare Inbound is rated higher (91/100) than X5 Cloud Contact Center (84/100).
Looking for the right Call Center solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. In this article we compare between the 2 software products:
How YTel compares with Nuxiba Technologies?
YTel: YTel is a software company with a passion to help businesses better communicate with leads, prospects and customers. We geek out over the challenges of telecom and deliver best in class communications solutions. Over the years we’ve been able to provide businesses cost effective solutions that power modern communications through phone, text message...
Nuxiba Technologies: Nuxiba was created over 15 years ago with the clear mission to provide solutions, tools and services to facilitate customer interaction between your company and your customers; whether this interaction takes place over the telephone, or otherwise helping them to improve their service levels and operating efficiency. Nuxiba Technologies is a team...
Who's more expensive? X5 Cloud Contact Center or CenterWare Inbound?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance & support and other related services. When calculating the TCO it's important to add all of these "hidden cost" as well. We prepared a TCO calculator for X5 Cloud Contact Center and CenterWare Inbound.
X5 Cloud Contact Center price starts at $99 per user/month , on a scale between 1 to 10 X5 Cloud Contact Center is rated 4, which is lower than the average cost of Call Center software. CenterWare Inbound accurate pricing info is available upon request (they don't share it publicly), however , on a scale between 1 to 10 X5 Cloud Contact Center is rated 4, which is lower than the average cost of Call Center software.
Bottom line: X5 Cloud Contact Center cost is around the same cost of CenterWare Inbound.
Which software includes more/better features?
As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared X5 Cloud Contact Center Vs. CenterWare Inbound based on some of the most important and required Call Center features. X5 Cloud Contact Center: We are still working to collect the list of features for X5 Cloud Contact Center. CenterWare Inbound: We are still working to collect the list of features for CenterWare Inbound.
Target customer size
X5 Cloud Contact Center's typical customers include: SMBs, and CenterWare Inbound's target customer size include: Medium and large size businesses.
CenterWare Inbound
CenterWare Inbound is a cloud-based software that handles and streamlines the communication between agents and the various callers through intelligent routing capabilities. CenterWare Inbound strategically dist...
Compare PricingCompare specifications
X5 Cloud Contact Center Specifications
| ITQlick Score: | 84/100 |
|---|---|
| ITQlick Rating: | (4.2/5) |
| Pricing: | 4/10 - average cost |
| Category: | Call Center -> X5 Cloud Contact Center |
| Company: | YTel |
| Pricing: | starts at $99 per user/month |
| Typical customers: | SMBs |
| Platforms: | Desktop, Cloud |
| Links: | X5 Cloud Contact Center review, X5 Cloud Contact Center pricing, X5 Cloud Contact Center alternatives |
CenterWare Inbound Specifications
| ITQlick Score: | 91/100 |
|---|---|
| ITQlick Rating: | (4.6/5) |
| Pricing: | 4/10 - average cost |
| Category: | Call Center -> CenterWare Inbound |
| Company: | Nuxiba Technologies |
| Typical customers: | Medium and large size businesses |
| Platforms: | Desktop, Cloud |
| Links: | CenterWare Inbound review, CenterWare Inbound pricing, CenterWare Inbound alternatives |
Compare features
X5 Cloud Contact Center: 0 Features
CenterWare Inbound: 0 Features
Author
Shlomi Lavi
Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.