Compare X5 Cloud Contact Center and Cloud Contact Pro - Jun 2022

Shlomi LaviShlomi Lavi / Jun 23, 2022

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Bottom Line: Which is Better - X5 Cloud Contact Center or Cloud Contact Pro?

X5 Cloud Contact Center is more expensive to implement (TCO) than Cloud Contact Pro, and X5 Cloud Contact Center is rated higher (84/100) than Cloud Contact Pro (83/100). Cloud Contact Pro offers users more features (5) than X5 Cloud Contact Center (0).

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

YTel Vs. West Unified Communications

YTel: YTel is a software company with a passion to help businesses better communicate with leads, prospects and customers. We geek out over the challenges of telecom and deliver best in class communications solutions. Over the years we’ve been able to provide businesses cost effective solutions that power modern communications through phone, text message...

West Unified Communications: Unified communications is about bridging the gaps between people; your teams, your clients, your suppliers and your partners. It’s about ending confusion, obsolescence and complexity for everyone.

Who is more expensive? X5 Cloud Contact Center or Cloud Contact Pro?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for X5 Cloud Contact Center and Cloud Contact Pro.

X5 Cloud Contact Center price starts at $25 per user/month , On a scale between 1 to 10 X5 Cloud Contact Center is rated 4, which is lower than the average cost of Call Center software. Cloud Contact Pro price starts at $25 per month , When comparing Cloud Contact Pro to its competitors, the software is rated 2 - much lower than the average Call Center software cost.

Bottom line: X5 Cloud Contact Center is more expensive than Cloud Contact Pro.

Which software includes more/better features?

We've compared X5 Cloud Contact Center Vs. Cloud Contact Pro based on some of the most important and required Call Center features.

X5 Cloud Contact Center: We are still working to collect the list of features for X5 Cloud Contact Center.

Cloud Contact Pro: Blended Call Center, Call Queue Management, Call Recording, Inbound Call Center, Call Center.

Target customer size

X5 Cloud Contact Center's typical customers include: SMBs, and Cloud Contact Pro's target customer size include: Medium and large size businesses.



X5 Cloud Contact Center

ITQlick rating
(4.2/5)

starts at $25 per user/month

X5 Cloud Contact Center is a call center software designed to help companies marketing and call centers reach out to customers while increasing agent productivity by curtailing the wait time between calls.

Categories: Call Monitoring, Call Recording, Call Center, Call Center Workforce Management.

Cloud Contact Pro

ITQlick rating
(2.8/5)

starts at $25 per month

Cloud Contact Pro is a call center software designed to help organizations set up a future-proof contact center in the cloud.

Categories: Automatic Call Distribution (ACD), Call Monitoring, Call Recording, Conference Calling, Call Center.

Compare specifications

Compare features

X5 Cloud Contact Center: 0 Features

We are working to collect the list of features

Cloud Contact Pro: 5 Features

Blended Call Center
Call Queue Management
Call Recording
Inbound Call Center
Call Center
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
X5 Cloud...
ITQlick rating
4.2/5
Score
84/100
Pricing
5.2/10
License pricing
$25 per user/month
Functionality
4
Compare
Cloud Co...
ITQlick rating
2.8/5
Score
83/100
Pricing
2/10
License pricing
$25 per month
Functionality
12
Compare
nextiva ...
ITQlick rating
4.5/5
Score
99/100
Pricing
3.6/10
License pricing
$11.95 per user/month
Functionality
20
8x8 Cont...
ITQlick rating
3.9/5
Score
93/100
Pricing
2.2/10
License pricing
$15 per user/month
Functionality
43
Compare
CenterWa...
ITQlick rating
4.6/5
Score
91/100
Pricing
5.6/10
License pricing
Pricing not available
Functionality
9

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.