Shlomi Lavi /
Jun 23, 2022
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Bottom Line: Which is Better - X5 Cloud Contact Center or Cloud Contact Pro?
X5 Cloud Contact Center is more expensive to implement (TCO) than Cloud Contact Pro, and X5 Cloud Contact Center is rated higher (84/100) than Cloud Contact Pro (83/100). Cloud Contact Pro offers users more features (5) than X5 Cloud Contact Center (0).
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
YTel Vs. West Unified Communications
YTel: YTel is a software company with a passion to help businesses better communicate with leads, prospects and customers. We geek out over the challenges of telecom and deliver best in class communications solutions. Over the years we’ve been able to provide businesses cost effective solutions that power modern communications through phone, text message...
West Unified Communications: Unified communications is about bridging the gaps between people; your teams, your clients, your suppliers and your partners. It’s about ending confusion, obsolescence and complexity for everyone.
Who is more expensive? X5 Cloud Contact Center or Cloud Contact Pro?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for X5 Cloud Contact Center and Cloud Contact Pro.
X5 Cloud Contact Center price starts at $25 per user/month , On a scale between 1 to 10 X5 Cloud Contact Center is rated 4, which is lower than the average cost of Call Center software. Cloud Contact Pro price starts at $25 per month , When comparing Cloud Contact Pro to its competitors, the software is rated 2 - much lower than the average Call Center software cost.
Bottom line: X5 Cloud Contact Center is more expensive than Cloud Contact Pro.
Which software includes more/better features?
We've compared X5 Cloud Contact Center Vs. Cloud Contact Pro based on some of the most important and required Call Center features.
X5 Cloud Contact Center: We are still working to collect the list of features for X5 Cloud Contact Center.
Cloud Contact Pro: Blended Call Center, Call Queue Management, Call Recording, Inbound Call Center, Call Center.
Target customer size
X5 Cloud Contact Center's typical customers include: SMBs, and Cloud Contact Pro's target customer size include: Medium and large size businesses.