Shlomi Lavi /
Jun 10, 2022
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Bottom Line: Which is Better - X5 Cloud Contact Center or RingCentral Office?
RingCentral Office is more expensive to implement (TCO) than X5 Cloud Contact Center, and X5 Cloud Contact Center is rated higher (84/100) than RingCentral Office (72/100). RingCentral Office offers users more features (13) than X5 Cloud Contact Center (0).
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
YTel Vs. RingCentral
YTel: YTel is a software company with a passion to help businesses better communicate with leads, prospects and customers. We geek out over the challenges of telecom and deliver best in class communications solutions. Over the years we’ve been able to provide businesses cost effective solutions that power modern communications through phone, text message...
RingCentral: RingCentral provides cloud computing based phone systems, designed to help small businesses manage mobile, fax, and email communications.
Who is more expensive? X5 Cloud Contact Center or RingCentral?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for X5 Cloud Contact Center and RingCentral.
X5 Cloud Contact Center price starts at $25 per user/month , On a scale between 1 to 10 X5 Cloud Contact Center is rated 4, which is lower than the average cost of Call Center software. RingCentral price starts at $20 per user/month , When comparing RingCentral to its competitors, the software is rated 6 - similar to the average Call Center software cost.
Bottom line: RingCentral is more expensive than X5 Cloud Contact Center.
Which software includes more/better features?
We've compared X5 Cloud Contact Center Vs. RingCentral Office based on some of the most important and required Call Center features.
X5 Cloud Contact Center: We are still working to collect the list of features for X5 Cloud Contact Center.
RingCentral: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Auto Dialer, Call Conferencing, Call Recording.
Target customer size
X5 Cloud Contact Center's typical customers include: SMBs, and RingCentral's target customer size include: SMBs.