Shlomi Lavi /
Jun 10, 2022
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Bottom Line: Which is Better - X5 Cloud Contact Center or Talkdesk?
X5 Cloud Contact Center is more expensive to implement (TCO) than Talkdesk, and Talkdesk is rated higher (88/100) than X5 Cloud Contact Center (84/100).
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
YTel Vs. Talkdesk
YTel: YTel is a software company with a passion to help businesses better communicate with leads, prospects and customers. We geek out over the challenges of telecom and deliver best in class communications solutions. Over the years we’ve been able to provide businesses cost effective solutions that power modern communications through phone, text message...
Talkdesk: Talkdesk is the world's leading browser-based call center software. Our easy-to-use out-of-the-box call center software solution helps growing businesses improve customer satisfaction, while simultaneously reducing customer support costs.
Using Talkdesk, businesses can create an entire call center in the browser in 5 minutes. Unlike other outd...
Who is more expensive? X5 Cloud Contact Center or Talkdesk?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for X5 Cloud Contact Center and Talkdesk.
X5 Cloud Contact Center price starts at $25 per user/month , On a scale between 1 to 10 X5 Cloud Contact Center is rated 4, which is lower than the average cost of Call Center software. Talkdesk price starts at $75 per user/month , When comparing Talkdesk to its competitors, the software is rated 4 - lower than the average Call Center software cost.
Bottom line: X5 Cloud Contact Center cost is around the same cost of Talkdesk.
Which software includes more/better features?
We've compared X5 Cloud Contact Center Vs. Talkdesk based on some of the most important and required Call Center features.
X5 Cloud Contact Center: We are still working to collect the list of features for X5 Cloud Contact Center.
Talkdesk: We are still working to collect the list of features for Talkdesk.
Target customer size
X5 Cloud Contact Center's typical customers include: SMBs, and Talkdesk's target customer size include: SMBs.