Compare X5 Cloud Contact Center and Intermedia Contact Center - Dec 2022

Shlomi Lavi

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Bottom Line: Which is Better - X5 Cloud Contact Center or Intermedia Contact Center?

X5 Cloud Contact Center is more expensive to implement (TCO) than Intermedia Contact Center, and Intermedia Contact Center is rated higher (89/100) than X5 Cloud Contact Center (84/100). Intermedia Contact Center offers users more features (5) than X5 Cloud Contact Center (0). There is a clear winner in this case and it is Intermedia Contact Center!

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

YTel Vs. Telax Hosted Call Center

YTel: YTel is a software company with a passion to help businesses better communicate with leads, prospects and customers. We geek out over the challenges of telecom and deliver best in class communications solutions. Over the years we’ve been able to provide businesses cost effective solutions that power modern communications through phone, text message...

Telax Hosted Call Center: Telax Hosted Call Center, provides the capabilities to create a world-class customer care and service desk operation. By leveraging cloud computing, Telax delivers an advanced contact center solution with more functionality than traditional hardware at a fraction of the cost. Telax clients get a customizable, easy-to-use solution that includes r...

Who is more expensive? X5 Cloud Contact Center or Telax Hosted Call Center?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for X5 Cloud Contact Center and Telax Hosted Call Center.

X5 Cloud Contact Center price starts at $25 per user/month , On a scale between 1 to 10 X5 Cloud Contact Center is rated 4, which is lower than the average cost of Call Center software. Telax Hosted Call Center price starts at $35 per user/month , When comparing Telax Hosted Call Center to its competitors, the software is rated 2 - much lower than the average Call Center software cost.

Bottom line: X5 Cloud Contact Center is more expensive than Telax Hosted Call Center.

Which software includes more/better features?

We've compared X5 Cloud Contact Center Vs. Intermedia Contact Center based on some of the most important and required Call Center features.

X5 Cloud Contact Center: We are still working to collect the list of features for X5 Cloud Contact Center.

Telax Hosted Call Center: CRM with Call Center, Inbound Call Center, IVR (Interactive Voice Response), Outbound Call Center, Real Time Reporting.

Target customer size

X5 Cloud Contact Center's typical customers include: SMBs, Intermedia Contact Center is best for medium size enterprises that are looking for a way to improve their contact center.