Shlomi Lavi / Sep 19, 2022We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
VanillaSoft is more expensive to implement (TCO) than X5 Cloud Contact Center, and X5 Cloud Contact Center is rated higher (84/100) than VanillaSoft (80/100). VanillaSoft offers users more features (3) than X5 Cloud Contact Center (0).
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
YTel: YTel is a software company with a passion to help businesses better communicate with leads, prospects and customers. We geek out over the challenges of telecom and deliver best in class communications solutions. Over the years we’ve been able to provide businesses cost effective solutions that power modern communications through phone, text message...
VanillaSoft: Whether you're a small business or a large enterprise, your inside sales group is an integral part of your revenue stream. If you are a call center, then productivity and quality are essential features of success. VanillaSoft's hosted, Web-based applications offer an affordable and easy-to-use solution for making the most of your outbound callin...
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for X5 Cloud Contact Center and VanillaSoft.
X5 Cloud Contact Center price starts at $25 per user/month , On a scale between 1 to 10 X5 Cloud Contact Center is rated 4, which is lower than the average cost of Call Center software. VanillaSoft price starts at $80 per month , When comparing VanillaSoft to its competitors, the software is rated 4 - lower than the average Call Center software cost.
Bottom line: X5 Cloud Contact Center cost is around the same cost of VanillaSoft.
We've compared X5 Cloud Contact Center Vs. VanillaSoft based on some of the most important and required Call Center features.
X5 Cloud Contact Center: We are still working to collect the list of features for X5 Cloud Contact Center.
VanillaSoft: Data Import/Export, Basic Reports, Online Customer Support.
X5 Cloud Contact Center's typical customers include: SMBs, VanillaSoft is suitable for a wide range of industries including insurance, banking and finance, education, manufacturing, mortgage, telemarketing, media and communications and nonprofit.
starts at $25 per user/month
X5 Cloud Contact Center is a call center software designed to help companies marketing and call centers reach out to customers while increasing agent productivity by curtailing the wait time between calls.
Compare Pricingstarts at $80 per month
VanillaSoft is customer relationship management software and lead management built for small businesses. Its key features include inbound web lead capture, email marketing, call recording, live monitoring and e...
PriceDemo| ITQlick Score: | 84/100 |
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| ITQlick Rating: |
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| Pricing: | 4/10 - average cost |
| Category: | Call Center -> X5 Cloud Contact Center review |
| Company: | YTel |
| Pricing: | starts at $25 per user/month |
| Typical customers: | SMBs |
| Platforms: | Desktop, Cloud |
| Links: | X5 Cloud Contact Center review, X5 Cloud Contact Center pricing, X5 Cloud Contact Center alternatives |
| ITQlick Score: | 80/100 |
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| ITQlick Rating: |
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| Pricing: | 4/10 - average cost |
| Category: | Sales Forecasting -> VanillaSoft review |
| Company: | VanillaSoft |
| Pricing: | starts at $80 per month |
| Typical customers: | Small businesses and start ups |
| Platforms: | Desktop, Mobile, Cloud |
| Links: | VanillaSoft review, VanillaSoft pricing, VanillaSoft alternatives |
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.