Compare XCALLY and 8x8 Contact Center - Mar 2022

Shlomi Lavi

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Bottom Line: Which is Better - XCALLY or 8x8 Contact Center?

8x8 Contact Center is more expensive to implement (TCO) than XCALLY, and 8x8 Contact Center is rated higher (93/100) than XCALLY (78/100). 8x8 Contact Center offers users more features (14) than XCALLY (5).

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Xenialab Vs. 8x8, INC

Xenialab: Xenialab is a dynamic company founded in the Turin Technology Campus for Innovation in 2007. It specializes in Unified Communication for Customer Care markets and in Mobile Apps development with focus on Apple iPhone, iPad and Google Android platforms. The company’s flagship application, the xCALLY suite, provides key innovative communication compo...

8x8, INC: 8x8 delivers cloud-based business communications solutions that are affordable, easy to use, and incredibly advanced. We help small and medium businesses serve their customers better, work smarter and conduct business anywhere, anytime. From hosted VoIP business phone service to hosted contact centers to unified communications, our services are pro...

Who is more expensive? XCALLY or 8x8 Contact Center?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for XCALLY and 8x8 Contact Center.

XCALLY accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 XCALLY is rated 2, which is much lower than the average cost of Call Center software. 8x8 Contact Center price starts at $15 per user/month , When comparing 8x8 Contact Center to its competitors, the software is rated 2 - much lower than the average Call Center software cost.

Bottom line: XCALLY cost is around the same cost of 8x8 Contact Center.

Which software includes more/better features?

We've compared XCALLY Vs. 8x8 Contact Center based on some of the most important and required Call Center features.

XCALLY: Data Analysis Tools, Call Recording, Inbound Call Center, Outbound Call Center, Call Center.

8x8 Contact Center: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Call Conferencing, Call Queue Management, Call Recording.

Target customer size

XCALLY's typical customers include: Small, medium and large size businesses, 8x8 Virtual Contact Center is best for large enterprises, mid size businesses, and small businesses.