Compare ReadyMode and inContact Hosted Call Center - Dec 2022

Shlomi Lavi

We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .

Bottom Line: Which is Better - ReadyMode or inContact Hosted Call Center?

ReadyMode is more expensive to implement (TCO) than inContact Hosted Call Center, and ReadyMode is rated higher (87/100) than inContact Hosted Call Center (80/100). inContact Hosted Call Center offers users more features (8) than ReadyMode (5).

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

XenCALL Vs. inContact

XenCALL: Xen Call has twenty years of experience in call center tool development and telecommunications, as well as a 25 combined years at the executive level, in call center administration, training, management consultation.

inContact: inContact helps call centers around the globe create profitable customer experiences through its powerful portfolio of cloud-based call center call routing, self service and agent optimization solutions.

Who is more expensive? ReadyMode or inContact Hosted Call Center Software?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for ReadyMode and inContact Hosted Call Center Software.

ReadyMode price starts at $125 per license/month , On a scale between 1 to 10 XenCALL Predictive Dialer is rated 6, which is similar to the average cost of Call Center software. inContact Hosted Call Center Software price starts at $100 per user/month , When comparing inContact Hosted Call Center Software to its competitors, the software is rated 2 - much lower than the average Call Center software cost.

Bottom line: ReadyMode is more expensive than inContact Hosted Call Center Software.

Which software includes more/better features?

We've compared ReadyMode Vs. inContact Hosted Call Center based on some of the most important and required Call Center features.

ReadyMode: Blended Call Center, Call Recording, Inbound Call Center, Outbound Call Center, Call Center.

inContact Hosted Call Center Software: Call Queue Management, CRM with Call Center, DTMF (Dial Tone Multi-Frequency), IVR (Interactive Voice Response), Real Time Reporting.

Target customer size

ReadyMode is ideal for small contact centers (1-49 agents or employees) and medium-sized contact centers and organizations (50-99 agents or employees). inContact offers scalable solutions to companies of any size.