Compare ReadyMode and Five9 - Dec 2022

Shlomi Lavi

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Bottom Line: Which is Better - ReadyMode or Five9?

ReadyMode is more expensive to implement (TCO) than Five9, and Five9 is rated with the same score (87/100) as ReadyMode (87/100). ReadyMode offers users more features (5) than Five9 (0).

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

XenCALL Vs. Coordinated Systems

XenCALL: Xen Call has twenty years of experience in call center tool development and telecommunications, as well as a 25 combined years at the executive level, in call center administration, training, management consultation.

Coordinated Systems: CSI is the provider of Virtual Observer, a call recording and workforce optimization solution for contact centers. Virtual Observer's robust features include a web-based user interface, Call Recording, Integrated Screen Capture, Call evaluation and scoring, Dashboard Analytics, Call Insight Speech Analytics, Agent Portal for E-learning and agent d...

Who is more expensive? ReadyMode or Virtual Observer?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for ReadyMode and Virtual Observer.

ReadyMode price starts at $125 per license/month , On a scale between 1 to 10 XenCALL Predictive Dialer is rated 6, which is similar to the average cost of Call Center software. Virtual Observer price starts at $20,000 per license , When comparing Virtual Observer to its competitors, the software is rated 4 - lower than the average Call Center software cost.

Bottom line: ReadyMode is more expensive than Virtual Observer.

Which software includes more/better features?

We've compared ReadyMode Vs. Five9 based on some of the most important and required Call Center features.

ReadyMode: Blended Call Center, Call Recording, Inbound Call Center, Outbound Call Center, Call Center.

Virtual Observer: We are still working to collect the list of features for Virtual Observer.

Target customer size

ReadyMode is ideal for small contact centers (1-49 agents or employees) and medium-sized contact centers and organizations (50-99 agents or employees). and Virtual Observer's target customer size include: SMBs.