Compare ReadyMode and X5 Cloud Contact Center - Dec 2022

Shlomi Lavi

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Bottom Line: Which is Better - ReadyMode or X5 Cloud Contact Center?

ReadyMode is more expensive to implement (TCO) than X5 Cloud Contact Center, and ReadyMode is rated higher (87/100) than X5 Cloud Contact Center (84/100). ReadyMode offers users more features (5) than X5 Cloud Contact Center (0).

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

XenCALL Vs. YTel

XenCALL: Xen Call has twenty years of experience in call center tool development and telecommunications, as well as a 25 combined years at the executive level, in call center administration, training, management consultation.

YTel: YTel is a software company with a passion to help businesses better communicate with leads, prospects and customers. We geek out over the challenges of telecom and deliver best in class communications solutions. Over the years we’ve been able to provide businesses cost effective solutions that power modern communications through phone, text message...

Who is more expensive? ReadyMode or X5 Cloud Contact Center?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for ReadyMode and X5 Cloud Contact Center.

ReadyMode price starts at $125 per license/month , On a scale between 1 to 10 XenCALL Predictive Dialer is rated 6, which is similar to the average cost of Call Center software. X5 Cloud Contact Center price starts at $25 per user/month , When comparing X5 Cloud Contact Center to its competitors, the software is rated 4 - lower than the average Call Center software cost.

Bottom line: ReadyMode is more expensive than X5 Cloud Contact Center.

Which software includes more/better features?

We've compared ReadyMode Vs. X5 Cloud Contact Center based on some of the most important and required Call Center features.

ReadyMode: Blended Call Center, Call Recording, Inbound Call Center, Outbound Call Center, Call Center.

X5 Cloud Contact Center: We are still working to collect the list of features for X5 Cloud Contact Center.

Target customer size

ReadyMode is ideal for small contact centers (1-49 agents or employees) and medium-sized contact centers and organizations (50-99 agents or employees). and X5 Cloud Contact Center's target customer size include: SMBs.