Shlomi Lavi /
Apr 10, 2024
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Bottom Line: Which is Better - Zapier or Salesforce CRM?
Zapier is more expensive to implement (TCO) than Salesforce CRM, and Salesforce CRM is rated higher (98/100) than Zapier (94/100). Salesforce CRM offers users more features (21) than Zapier (3). There is a clear winner in this case and it is Salesforce CRM!
Looking for the right Enterprise Integration solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Zapier Vs. Salesforce.com
Zapier: Zapier (YC S12) solves integrations for web services. Zapier provides a simple web interface to sync data between web applications so non-technical users don't have to write a single line of code.
There's a secret language that lets web services (Evernote, Dropbox, Gmail...) talk to each other. The terrible tragedy is that this language is...
Salesforce.com:
Salesforce.com Inc. is a global enterprise software company headquartered in San Francisco, California, United States. Best known for its customer relationship management (CRM) product, through acquisitions Salesforce has expanded into the "social enterprise arena". It was ranked number 27 in Fortune's 100 Best Companies to Work For in ...
Who is more expensive? Zapier or Salesforce?
The real total cost of ownership (TCO) of Enterprise Integration software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Zapier and Salesforce.
Zapier price starts at $19.99 per month , On a scale between 1 to 10 Zapier is rated 6, which is similar to the average cost of Enterprise Integration software. Salesforce price starts at $25 per user/month , When comparing Salesforce to its competitors, the software is rated 2 - much lower than the average Enterprise Integration software cost.
Bottom line: Zapier is more expensive than Salesforce.
Which software includes more/better features?
We've compared Zapier Vs. Salesforce CRM based on some of the most important and required Enterprise Integration features.
Zapier: Data Import/Export, Basic Reports, Online Customer Support.
Salesforce: Campaign Dashboard, Campaign Management, Case Management, Contact Management, Customer Database.
Target customer size
Zapier is suitable for individuals and companies of all shapes and sizes that are looking for a solution to connect to popular webapps and automating them from one single solution. Salesforce is optimal for people as well as companies.