Shlomi Lavi /
Jan 05, 2023
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Bottom Line: Which is Better - Zendesk or Skype for Business?
Zendesk is more expensive to implement (TCO) than Skype for Business, and Skype for Business is rated higher (97/100) than Zendesk (82/100). Zendesk offers users more features (18) than Skype for Business (3).
Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Zendesk Vs. Microsoft
Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.
Microsoft: At Microsoft, we aim to empower every person and organization on the planet to achieve more — and we empower our employees the same way.
Who is more expensive? Zendesk Sell or Skype for Business (formerly Lync) Software?
The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Zendesk Sell and Skype for Business (formerly Lync) Software.
Zendesk Sell price starts at $49 per user/month , On a scale between 1 to 10 Zendesk Sell is rated 4, which is lower than the average cost of CRM software. Skype for Business (formerly Lync) Software price starts at $2 per user/month , When comparing Skype for Business (formerly Lync) Software to its competitors, the software is rated 2 - much lower than the average CRM software cost.
Bottom line: Zendesk Sell is more expensive than Skype for Business (formerly Lync) Software.
Which software includes more/better features?
We've compared Zendesk Vs. Skype for Business based on some of the most important and required CRM features.
Zendesk Sell: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Mobile Access, Collaboration, Task Management, Business Performance Optimization, Contact Management, Customer Self Service Portal, Document Management, Marketing Automation.
Skype for Business (formerly Lync) Software: Chat, Conference Calling, VoIP.
Target customer size
Zendesk Sell's typical customers include: Small, medium and large size businesses, and Skype for Business (formerly Lync) Software's target customer size include: Small, medium and large size businesses.