Compare Zendesk and Skype for Business - Jan 2023

Shlomi LaviShlomi Lavi / Jan 05, 2023

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Bottom Line: Which is Better - Zendesk or Skype for Business?

Zendesk is more expensive to implement (TCO) than Skype for Business, and Skype for Business is rated higher (97/100) than Zendesk (82/100). Zendesk offers users more features (18) than Skype for Business (3).

Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Zendesk Vs. Microsoft

Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.

Microsoft: At Microsoft, we aim to empower every person and organization on the planet to achieve more — and we empower our employees the same way.

Who is more expensive? Zendesk Sell or Skype for Business (formerly Lync) Software?

The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Zendesk Sell and Skype for Business (formerly Lync) Software.

Zendesk Sell price starts at $49 per user/month , On a scale between 1 to 10 Zendesk Sell is rated 4, which is lower than the average cost of CRM software. Skype for Business (formerly Lync) Software price starts at $2 per user/month , When comparing Skype for Business (formerly Lync) Software to its competitors, the software is rated 2 - much lower than the average CRM software cost.

Bottom line: Zendesk Sell is more expensive than Skype for Business (formerly Lync) Software.

Which software includes more/better features?

We've compared Zendesk Vs. Skype for Business based on some of the most important and required CRM features.

Zendesk Sell: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Mobile Access, Collaboration, Task Management, Business Performance Optimization, Contact Management, Customer Self Service Portal, Document Management, Marketing Automation.

Skype for Business (formerly Lync) Software: Chat, Conference Calling, VoIP.

Target customer size

Zendesk Sell's typical customers include: Small, medium and large size businesses, and Skype for Business (formerly Lync) Software's target customer size include: Small, medium and large size businesses.



Zendesk Sell

ITQlick rating
(4.29/5)

starts at $49 per user/month

Zendesk for Sales is a customer relationship management software that helps sales personnel to win more customers and close more deals. With this software, users can create and save unlimited email templates, r...

Categories: Business performance management, Online Meeting, Content Management, Document Management.

Skype for Business

ITQlick rating
(4.3/5)

starts at $2 per user/month

Skype for Business (formerly Lync) software is a cloud-based Conference Calling software that enables users to host HD calling for multiple people. It allows them to organize meetings, record calls, and integra...

Categories: Business Phone Systems, Call Recording, Cloud PBX, Online Meeting, UCaaS Providers.

Compare specifications

Compare features

Zendesk Sell: 18 Features

Mobile Access
Collaboration
Task Management
Business Performance Optimization
Contact Management
Customer Self Service Portal
Document Management
Marketing Automation
CRM
Customer Relationship Management
Email Marketing
Lead Management
Territory Management
Campaign Management
Social Media Integration
Training Evaluation
Knowledge Management
Proposal management

Skype for Business (formerly Lync) Software: 3 Features

Chat
Conference Calling
VoIP
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Zendesk
ITQlick rating
4.29/5
Score
82/100
Pricing
4/10
License pricing
$49 per user/month
Functionality
36
Compare
Skype fo...
ITQlick rating
4.3/5
Score
97/100
Pricing
2.2/10
License pricing
$2 per user/month
Functionality
11
Pipedrive
ITQlick rating
4.6/5
Score
99/100
Pricing
2/10
License pricing
$9.90 per user/month
Functionality
19
Salesfor...
ITQlick rating
4.4/5
Score
98/100
Pricing
3/10
License pricing
$25 per user/month
Functionality
28
Zoho CRM
ITQlick rating
4.2/5
Score
98/100
Pricing
2/10
License pricing
$14 per user/month
Functionality
36

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.