Compare zendesk and Hydra - Mar 2022

Shlomi LaviShlomi Lavi / Mar 18, 2022

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Bottom Line: Which is Better - zendesk or Hydra?

Hydra is more expensive to implement (TCO) than zendesk, and zendesk is rated higher (90/100) than Hydra (76/100). Hydra offers users more features (15) than zendesk (11).

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Zendesk Vs. MPDV

Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.

MPDV: HYDRA®, MPDV´s answer to the standardized and modular Manufacturing Execution System (MES).HYDRA® is a leading, state-of-the-art and future-oriented MES that is synonymous with vertical integration between production and management levels. The worldwide MPDV Group, is a leading provider of Manufacturing Execution System functionality. We are your ...

Who is more expensive? zendesk talk or Hydra?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for zendesk talk and Hydra.

zendesk talk price starts at $49 per user/month , On a scale between 1 to 10 zendesk talk is rated 2, which is much lower than the average cost of Call Center software. Hydra price starts at $180 per year , When comparing Hydra to its competitors, the software is rated 8 - higher than the average Call Center software cost.

Bottom line: Hydra is more expensive than zendesk talk.

Which software includes more/better features?

We've compared zendesk Vs. Hydra based on some of the most important and required Call Center features.

zendesk talk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Self Service Portal, Help Desk, Knowledge Base, Blended Call Center, Call Queue Management, Call Recording, Inbound Call Center, IVR (Interactive Voice Response).

Hydra: Benefits Administration, Employee Self-Service, HR Management, Performance Record, Software Customization.

Target customer size

zendesk talk's typical customers include: Small, medium and large size businesses, Hydra is virtually suitable for use in a business of any size.

zendesk talk

ITQlick rating
(4.3/5)

starts at $49 per user/month

Zendesk Talk is a VoIP call center software designed to help companies talk directly to their customers and provide personalized solutions to every issue they face. Being an integrated solution, Zendesk Talk en...

Categories: Call Recording, IVR, Call Center, Complaint Management.

Hydra

ITQlick rating
(4.3/5)

starts at $180 per year

Hydra is a software that is used for general management of a manufacturing project. It covers all the areas of manufacturing, including production, human resource management and quality assurance. Its modular n...

Categories: Document Management, CRM, Human Resources, Time and Attendance, Manufacturing Inventory.

Compare specifications

Compare features

zendesk talk: 11 Features

Self Service Portal
Help Desk
Knowledge Base
Blended Call Center
Call Queue Management
Call Recording
Inbound Call Center
IVR (Interactive Voice Response)
Ticket Management
Survey Software
Social Media Management

Hydra: 15 Features

Benefits Administration
Employee Self-Service
HR Management
Performance Record
Software Customization
Timesheet
Advanced Shipment Notification
Client Collaboration
Order Processing Management
Sourcing & Procurement
Supplier Management
Supply Chain Analytics
Supply Chain Monitoring
Supply Chain Planning
Transportation Management
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
zendesk
ITQlick rating
4.3/5
Score
90/100
Pricing
2/10
License pricing
$49 per user/month
Functionality
25
Compare
Hydra
ITQlick rating
4.3/5
Score
76/100
Pricing
9.6/10
License pricing
$180 per year
Functionality
40
Review
nextiva ...
ITQlick rating
4.5/5
Score
99/100
Pricing
3.6/10
License pricing
$11.95 per user/month
Functionality
20
8x8 Cont...
ITQlick rating
3.9/5
Score
93/100
Pricing
2.2/10
License pricing
$15 per user/month
Functionality
43
CenterWa...
ITQlick rating
4.6/5
Score
91/100
Pricing
5.6/10
License pricing
Pricing not available
Functionality
9

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.