Shlomi Lavi /
Mar 18, 2022
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Bottom Line: Which is Better - zendesk or Hydra?
Hydra is more expensive to implement (TCO) than zendesk, and zendesk is rated higher (90/100) than Hydra (76/100). Hydra offers users more features (15) than zendesk (11).
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Zendesk Vs. MPDV
Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.
MPDV: HYDRA®, MPDV´s answer to the standardized and modular Manufacturing Execution System (MES).HYDRA® is a leading, state-of-the-art and future-oriented MES that is synonymous with vertical integration between production and management levels.
The worldwide MPDV Group, is a leading provider of Manufacturing Execution System functionality. We are your ...
Who is more expensive? zendesk talk or Hydra?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for zendesk talk and Hydra.
zendesk talk price starts at $49 per user/month , On a scale between 1 to 10 zendesk talk is rated 2, which is much lower than the average cost of Call Center software. Hydra price starts at $180 per year , When comparing Hydra to its competitors, the software is rated 8 - higher than the average Call Center software cost.
Bottom line: Hydra is more expensive than zendesk talk.
Which software includes more/better features?
We've compared zendesk Vs. Hydra based on some of the most important and required Call Center features.
zendesk talk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Self Service Portal, Help Desk, Knowledge Base, Blended Call Center, Call Queue Management, Call Recording, Inbound Call Center, IVR (Interactive Voice Response).
Hydra: Benefits Administration, Employee Self-Service, HR Management, Performance Record, Software Customization.
Target customer size
zendesk talk's typical customers include: Small, medium and large size businesses, Hydra is virtually suitable for use in a business of any size.