Shlomi Lavi / Feb 02, 2021
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Salesforce CRM is more expensive to implement (TCO) than zendesk, Salesforce CRM is rated higher (98/100) than zendesk (90/100). Salesforce CRM offers more features (21) to their users than zendesk (11).
Looking for the right Call Center solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. In this article we compare between the 2 software products:
Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.
Salesforce.com: Salesforce.com Inc. is a global enterprise software company headquartered in San Francisco, California, United States. Best known for its customer relationship management (CRM) product, through acquisitions Salesforce has expanded into the "social enterprise arena". It was ranked number 27 in Fortune's 100 Best Companies to Work For in ...
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance & support and other related services. When calculating the TCO it's important to add all of these "hidden cost" as well. We prepared a TCO calculator for zendesk talk and Salesforce.
zendesk talk price starts at $5 per month , on a scale between 1 to 10 zendesk talk is rated 2, which is much lower than the average cost of Call Center software. Salesforce price starts at $25 per user/month , when comparing Salesforce to their competitors, the software is rated 2 - much lower than the average Call Center software cost.
Bottom line: zendesk talk cost is around the same cost of Salesforce.
As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared zendesk Vs. Salesforce CRM based on some of the most important and required Call Center features. zendesk talk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Self Service Portal, Help Desk, Knowledge Base, Blended Call Center, Call Queue Management, Call Recording, Inbound Call Center, IVR (Interactive Voice Response). Salesforce: Campaign Dashboard, Campaign Management, Case Management, Contact Management, Customer Database.
zendesk talk's typical customers include: Small, medium and large size businesses, Salesforce is ideal for individuals as well as companies.
starts at $5 per month
Zendesk Talk is a VoIP call center software designed to help companies talk directly to their customers and provide personalized solutions to every issue they face. Being an integrated solution, Zendesk Talk en...
Compare Pricingstarts at $25 per user/month
Salesforce is a cloud-hosted customer relationship management (CRM) software suite that offer solutions for small, mid-level and enterprise organizations focusing mainly on sales and support. The software offer...
PriceDemo| ITQlick Score: | 90/100 |
|---|---|
| ITQlick Rating: | (4.3/5) |
| Pricing: | 2/10 - low cost |
| Category: | Call Center -> zendesk talk |
| Company: | Zendesk |
| Pricing: | starts at $5 per month |
| Typical customers: | Small, medium and large size businesses |
| Platforms: | Mobile, Cloud |
| Links: | zendesk talk review, zendesk talk pricing, zendesk talk alternatives |
| ITQlick Score: | 98/100 |
|---|---|
| ITQlick Rating: | (4.4/5) |
| Pricing: | 2/10 - low cost |
| Category: | CRM -> Salesforce CRM |
| Company: | Salesforce.com |
| Pricing: | starts at $25 per user/month |
| Typical customers: | Small, medium and large size businesses |
| Platforms: | Cloud |
| Links: | Salesforce CRM review, Salesforce CRM pricing, Salesforce CRM alternatives |
Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.