Compare Zendesk and AnswerDash - Sep 2023
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Bottom Line: Which is Better - Zendesk or AnswerDash?
AnswerDash is more expensive to implement (TCO) than Zendesk, and Zendesk is rated higher (92/100) than AnswerDash (84/100). Zendesk offers users more features (23) than AnswerDash (0). There is a clear winner in this case and it is Zendesk!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Zendesk Vs. AnswerDash
Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.
AnswerDash: AnswerDash’s core purpose is to empower people with the right information, in the right place, at the right time We pursue this purpose while adhering to our company values: We are fanatical about our customers’ and users’ success We pursue our goals with passion and optimism We strive for elegance in all things We are relentless learners and...
Who is more expensive? Zendesk or AnswerDash?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Zendesk and AnswerDash.
Zendesk price starts at $49 per agent/month , On a scale between 1 to 10 Zendesk is rated 2, which is much lower than the average cost of Help Desk software. AnswerDash price starts at $10 per license , When comparing AnswerDash to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.
Bottom line: Zendesk cost is around the same cost of AnswerDash.
Which software includes more/better features?
We've compared Zendesk Vs. AnswerDash based on some of the most important and required Help Desk features.
Zendesk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Customer Survey, Email Integration, Knowledge Base/FAQ, Multi-Site Support, Rules/Workflows, Scheduling, Self Service Portal, Service Level Agreements.
AnswerDash: We are still working to collect the list of features for AnswerDash.
Target customer size
Zendesk is the tool for any company, big or small, that has to deal with a certain number of customers on daily basis and needs an evolving platform to facilitate this process. AnswerDash is a great tool for use insmall businesses (1-20 employees) and medium-sized companies (10-500 employees)in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of IT andhelp desk.
AnswerDash
starts at $10 per license
AnswerDash is a tool offering users configurable “help” tab or button that floats in the web pages. Visitors needing support can simply click this tab and they will be presented lists of questions that they sel...
Compare PricingCompare specifications
Zendesk Specifications
ITQlick Score: | 92/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Help Desk -> Zendesk review |
Company: | Zendesk |
Pricing: | starts at $49 per agent/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Mobile, Cloud |
Links: | Zendesk review, Zendesk pricing, Zendesk alternatives |
AnswerDash Specifications
ITQlick Score: | 84/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Knowledge Management -> AnswerDash review |
Company: | AnswerDash |
Pricing: | starts at $10 per license |
Typical customers: | SMBs |
Platforms: | Desktop, Mobile |
Links: | AnswerDash review, AnswerDash pricing, AnswerDash alternatives |
Compare features
Zendesk: 23 Features
AnswerDash: 0 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.