Compare Zendesk and Deltek Vision - Sep 2023
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Bottom Line: Which is Better - Zendesk or Deltek Vision?
Deltek Vision is more expensive to implement (TCO) than Zendesk, and Zendesk is rated higher (92/100) than Deltek Vision (87/100). Zendesk offers users more features (23) than Deltek Vision (15). There is a clear winner in this case and it is Zendesk!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Zendesk Vs. Deltek
Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.
Deltek: Headquartered in Herndon, Virginia, with nearly 1,600 employees worldwide, Deltek is the leading global provider of enterprise software and information solutions for professional services firms and government contractors. For decades, Deltek has delivered actionable insight that empowers its customers to unlock their busines...
Who is more expensive? Zendesk or Deltek Vision?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Zendesk and Deltek Vision.
Zendesk price starts at $49 per agent/month , On a scale between 1 to 10 Zendesk is rated 2, which is much lower than the average cost of Help Desk software. Deltek Vision price starts at $30 per employee/month , When comparing Deltek Vision to its competitors, the software is rated 4 - lower than the average Help Desk software cost.
Bottom line: Deltek Vision is more expensive than Zendesk.
Which software includes more/better features?
We've compared Zendesk Vs. Deltek Vision based on some of the most important and required Help Desk features.
Zendesk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Customer Survey, Email Integration, Knowledge Base/FAQ, Multi-Site Support, Rules/Workflows, Scheduling, Self Service Portal, Service Level Agreements.
Deltek Vision: Budget & Expense Management, Project Management, Resource Management, Risk Management, Scheduling.
Target customer size
Zendesk is the tool for any company, big or small, that has to deal with a certain number of customers on daily basis and needs an evolving platform to facilitate this process. Deltek Vision has the capabilities to support the business requirements of midsized to large professional services firms, particularly AE companies that deal with project-based operations, and government contractors.
Deltek Vision
starts at $30 per employee/month
Deltek Vision is an ERP solution designed for AE (Architecture and Engineering) firms. It provides integrated project management and accounting in a single application. Through this software, firm-wide visibili...
PriceDemoCompare specifications
Zendesk Specifications
ITQlick Score: | 92/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Help Desk -> Zendesk review |
Company: | Zendesk |
Pricing: | starts at $49 per agent/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Mobile, Cloud |
Links: | Zendesk review, Zendesk pricing, Zendesk alternatives |
Deltek Vision Specifications
ITQlick Score: | 87/100 |
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ITQlick Rating: |
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Pricing: | 4/10 - average cost |
Category: | CRM -> Deltek Vision review |
Company: | Deltek |
Pricing: | starts at $30 per employee/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Mobile, Cloud |
Links: | Deltek Vision review, Deltek Vision pricing, Deltek Vision alternatives |
Compare features
Zendesk: 23 Features
Deltek Vision: 15 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.