Shlomi Lavi /
Sep 28, 2023
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Bottom Line: Which is Better - Zendesk or Deskera Integrated Business?
Deskera Integrated Business is more expensive to implement (TCO) than Zendesk, and Zendesk is rated higher (92/100) than Deskera Integrated Business (85/100). Zendesk offers users more features (23) than Deskera Integrated Business (4). There is a clear winner in this case and it is Zendesk!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Zendesk Vs. Deskera
Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.
Deskera: Deskera is a leading Cloud Computing Software which enables you to create personalized company pages and helps you in carrying out your day to day business operations easily, without the trouble of managing any database and application servers. As Deskera offers On-Demand Business Software, all you need is a browser, an Internet connection and a fe...
Who is more expensive? Zendesk or Deskera Integrated Business Platform?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Zendesk and Deskera Integrated Business Platform.
Zendesk price starts at $49 per agent/month , On a scale between 1 to 10 Zendesk is rated 2, which is much lower than the average cost of Help Desk software. Deskera Integrated Business Platform price starts at $200 per month , When comparing Deskera Integrated Business Platform to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.
Bottom line: Zendesk cost is around the same cost of Deskera Integrated Business Platform.
Which software includes more/better features?
We've compared Zendesk Vs. Deskera Integrated Business based on some of the most important and required Help Desk features.
Zendesk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Customer Survey, Email Integration, Knowledge Base/FAQ, Multi-Site Support, Rules/Workflows, Scheduling, Self Service Portal, Service Level Agreements.
Deskera Integrated Business Platform: Customer Service, Marketing Automation, Sales Automation, Collaboration Center .
Target customer size
Zendesk is the tool for any company, big or small, that has to deal with a certain number of customers on daily basis and needs an evolving platform to facilitate this process. Customers of the software include small and medium businesses as well as large enterprises.