Zendesk Vs e-ServiceSuite: Side-by-Side Comparison

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ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
Compare
Zendesk
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
91/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$29 Per month/user
Hosting
On premise and Cloud
Functionality score
37
Fit small business
Fit medium business
Fit large business
Software review
e-ServiceSuite
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
83/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
6.8/10
License pricing license pricing (if provided by the software vendor)
Has free version
Hosting
Cloud
Functionality score
8
Fit small business
Fit medium business
Fit large business
Software review
Freshdesk
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
94/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$19 Per month/user
Hosting
On premise and Cloud
Functionality score
39
Fit small business
Fit medium business
Fit large business
Software review
Samanage
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
94/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4.2/10
License pricing license pricing (if provided by the software vendor)
$800 Per year/user
Hosting
Cloud
Functionality score
38
Fit small business
Fit medium business
Fit large business
Software review
Zoho
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
92/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4/10
License pricing license pricing (if provided by the software vendor)
$12 Per month/user
Hosting
On premise and Cloud
Functionality score
3
Fit small business
Fit medium business
Fit large business
Software review

Zendesk Vs. e-ServiceSuite: Price & Features - Which is better?

May 15, 2019

Looking for the right Help Desk solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. in this article we compare between the 2 software products:

Vendor comparison

Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.

Buoyant Solutions, Inc.: Each of the applications integrated into our (BSM) solution suite provides important capabilities to fulfill critical IT service management needs and enhanced ability to meet internal IT controls and regulatory guidelines.

Pricing/cost comparison

The real cost of Help Desk software includes the software license, subscription fees, software training cost, customization cost, required hardware, and the cost of maintenance & support and other related services. It's critical that you account for all of these costs to gain an understanding of the system's "total cost of ownership". We prepared a total cost calculator for Zendesk TCO and e-ServiceSuite total cost to help with the total cost of ownership calculation.

Zendesk price Starting from $29 Per month/user , on a scale between 1 to 10 Zendesk is rated 2, which is much lower than the average cost of Help Desk software. e-ServiceSuite price Has free version , when comparing e-ServiceSuite to their competitors, the software is rated 6 - similar to the average Help Desk software cost.

Bottom line:e-ServiceSuite is more expensive than Zendesk.

Features and functionality

As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared Zendesk Vs. e-ServiceSuite based on some of the most important and required Help Desk features.
Zendesk: Change Management, Customer Survey, Email Integration, Knowledge Base/FAQ, Multi-Site Support, Rules/Workflows, Scheduling, Self Service Portal, ..
e-ServiceSuite list of features include the following: Data Import/Export, Basic Reports, Online Customer Support, .

Target customer size

Zendesk is the tool for any company, big or small, that has to deal with a certain number of customers on daily basis and needs an evolving platform to facilitate this process. and e-ServiceSuite's target customer size include: Small business, Medium business, Large business.

Zendesk

ITQlick rating
(4.3/5)

Starting from $29 Per month/user

Zendesk is a SaaS and a cloud-based customer service software that help the user to manage customers. The solution enables the user to build more meaningful productive as well as personal relationships with cus...

Categories: Hotel CRM, Chat, Marketing Automation, Data Management, Ticket Management.

e-ServiceSuite

ITQlick rating
(3.6/5)

Has free version

e-ServiceSuite is an integrated IT Service Management application suite designed to help support your customers to the highest ITIL-verified standards.It effectively implements ITIL IT best practice processes t...

Categories: IT Management, Business Process, Mobile CRM, Help Desk, Social Media.

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Compare specifications

Zendesk Specifications

Name: Zendesk
Company: Zendesk
Address Zendesk Inc, 989 Market St, San Francisco, CA
Platforms: Desktop, Mobile, Cloud

Compare features

Zendesk: 8 Features

Change Management
Customer Survey
Email Integration
Knowledge Base/FAQ
Multi-Site Support
Rules/Workflows
Scheduling
Self Service Portal

e-ServiceSuite: 3 Features

Data Import/Export
Basic Reports
Online Customer Support