Compare Zendesk and Eloquent WebSuite - Sep 2023

Shlomi Lavi

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Bottom Line: Which is Better - Zendesk or Eloquent WebSuite?

Eloquent WebSuite is more expensive to implement (TCO) than Zendesk, and Zendesk is rated higher (92/100) than Eloquent WebSuite (81/100). Zendesk offers users more features (23) than Eloquent WebSuite (0). There is a clear winner in this case and it is Zendesk!

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Zendesk Vs. Eloquent Systems Inc

Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.

Eloquent Systems Inc: It is the vision of Eloquent Systems to provide quality support to knowledge management professionals who work in libraries, archives, museums and records management positions for corporate, government, legal, medical, education and heritage institutions around the world. Our software and services give them the freedom to focus on serving their c...

Who is more expensive? Zendesk or Eloquent WebSuite?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Zendesk and Eloquent WebSuite.

Zendesk price starts at $49 per agent/month , On a scale between 1 to 10 Zendesk is rated 2, which is much lower than the average cost of Help Desk software. Eloquent WebSuite price starts at $35 per month , When comparing Eloquent WebSuite to its competitors, the software is rated 4 - lower than the average Help Desk software cost.

Bottom line: Eloquent WebSuite is more expensive than Zendesk.

Which software includes more/better features?

We've compared Zendesk Vs. Eloquent WebSuite based on some of the most important and required Help Desk features.

Zendesk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Customer Survey, Email Integration, Knowledge Base/FAQ, Multi-Site Support, Rules/Workflows, Scheduling, Self Service Portal, Service Level Agreements.

Eloquent WebSuite: We are still working to collect the list of features for Eloquent WebSuite.

Target customer size

Zendesk is the tool for any company, big or small, that has to deal with a certain number of customers on daily basis and needs an evolving platform to facilitate this process. Eloquent WebSuite is a great management tool for use insmall businesses (1-20 employees) andmedium-sized companies (10-500 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of IT and help desks.