Compare Zendesk and Hatchbuck - Sep 2023
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Bottom Line: Which is Better - Zendesk or Hatchbuck?
Hatchbuck is more expensive to implement (TCO) than Zendesk, and Zendesk is rated higher (92/100) than Hatchbuck (83/100). Zendesk offers users more features (23) than Hatchbuck (5). There is a clear winner in this case and it is Zendesk!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Zendesk Vs. Hatchbuck
Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.
Hatchbuck: Today, Hatchbuck is on a mission to help power the dreams of small business and gives back to entrepreneurs around the globe as part of our Givebuck and Incubator programs. If you are in St. Louis or just passing through, we invite you to come hang with us, grab a rueben from our team's favorite lunch spot: Pickles Deli, and check out the Trex inc...
Who is more expensive? Zendesk or Hatchbuck?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Zendesk and Hatchbuck.
Zendesk price starts at $49 per agent/month , On a scale between 1 to 10 Zendesk is rated 2, which is much lower than the average cost of Help Desk software. Hatchbuck price starts at $29 per month , When comparing Hatchbuck to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.
Bottom line: Zendesk cost is around the same cost of Hatchbuck.
Which software includes more/better features?
We've compared Zendesk Vs. Hatchbuck based on some of the most important and required Help Desk features.
Zendesk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Customer Survey, Email Integration, Knowledge Base/FAQ, Multi-Site Support, Rules/Workflows, Scheduling, Self Service Portal, Service Level Agreements.
Hatchbuck: Campaign Management, Lead Management, Automatic Call Scheduling, Email Marketing, Marketing Automation.
Target customer size
Zendesk is the tool for any company, big or small, that has to deal with a certain number of customers on daily basis and needs an evolving platform to facilitate this process. Customers of the software mainly come from small and medium businesses.
Compare specifications
Zendesk Specifications
ITQlick Score: | 92/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Help Desk -> Zendesk review |
Company: | Zendesk |
Pricing: | starts at $49 per agent/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Mobile, Cloud |
Links: | Zendesk review, Zendesk pricing, Zendesk alternatives |
Hatchbuck Specifications
ITQlick Score: | 83/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | CRM -> Hatchbuck review |
Company: | Hatchbuck |
Pricing: | starts at $29 per month |
Typical customers: | Small businesses and start ups |
Platforms: | Cloud |
Links: | Hatchbuck review, Hatchbuck pricing, Hatchbuck alternatives |
Compare features
Zendesk: 23 Features
Hatchbuck: 5 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.