Compare Zendesk and LANDesk Service Desk - Sep 2023
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Bottom Line: Which is Better - Zendesk or LANDesk Service Desk?
LANDesk Service Desk is more expensive to implement (TCO) than Zendesk, and Zendesk is rated higher (92/100) than LANDesk Service Desk (79/100). Zendesk offers users more features (23) than LANDesk Service Desk (8). There is a clear winner in this case and it is Zendesk!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Zendesk Vs. Landesk
Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.
Landesk: Customers worldwide use LANDesk solutions to maximize user productivity while reducing the associated IT complexities, risks and costs to the business. Research firms such as Gartner and Forrester consistently rank LANDesk as an industry leader. In fact, LANDesk is the only vendor to rank simultaneously in the following three Gartner Inc. Magic Qua...
Who is more expensive? Zendesk or LANDesk Service Desk?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Zendesk and LANDesk Service Desk.
Zendesk price starts at $49 per agent/month , On a scale between 1 to 10 Zendesk is rated 2, which is much lower than the average cost of Help Desk software. LANDesk Service Desk price starts at $50 per year , When comparing LANDesk Service Desk to its competitors, the software is rated 8 - higher than the average Help Desk software cost.
Bottom line: LANDesk Service Desk is more expensive than Zendesk.
Which software includes more/better features?
We've compared Zendesk Vs. LANDesk Service Desk based on some of the most important and required Help Desk features.
Zendesk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Customer Survey, Email Integration, Knowledge Base/FAQ, Multi-Site Support, Rules/Workflows, Scheduling, Self Service Portal, Service Level Agreements.
LANDesk Service Desk: Asset Management, Billing and Invoicing, ITIL Compliant, Knowledge Base/FAQ, Mobile Integration.
Target customer size
Zendesk is the tool for any company, big or small, that has to deal with a certain number of customers on daily basis and needs an evolving platform to facilitate this process. and LANDesk Service Desk's target customer size include: Small, medium and large size businesses.
LANDesk Service Desk
starts at $50 per year
LANDesk Service Desk is a growing cloud-based Help Desk software, it is designed to support small, medium and large size business. LANDesk Service Desk received a rating of 3.5 from ITQlick team. The software c...
Compare PricingCompare specifications
Zendesk Specifications
ITQlick Score: | 92/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Help Desk -> Zendesk review |
Company: | Zendesk |
Pricing: | starts at $49 per agent/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Mobile, Cloud |
Links: | Zendesk review, Zendesk pricing, Zendesk alternatives |
LANDesk Service Desk Specifications
ITQlick Score: | 79/100 |
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ITQlick Rating: |
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Pricing: | 8/10 - high cost |
Category: | Help Desk -> LANDesk Service Desk review |
Company: | Landesk |
Pricing: | starts at $50 per year |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Cloud |
Links: | LANDesk Service Desk review, LANDesk Service Desk pricing, LANDesk Service Desk alternatives |
Compare features
Zendesk: 23 Features
LANDesk Service Desk: 8 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.