Compare Zendesk and Less Annoying CRM - Sep 2023

Shlomi Lavi

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Bottom Line: Which is Better - Zendesk or Less Annoying CRM?

Less Annoying CRM is more expensive to implement (TCO) than Zendesk, and Less Annoying CRM is rated with the same score (92/100) as Zendesk (92/100). Zendesk offers users more features (23) than Less Annoying CRM (3). There is a clear winner in this case and it is Zendesk!

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Zendesk Vs. Less Annoying CRM

Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.

Less Annoying CRM: Less Annoying CRM was started by two brothers in 2009. Our mission is simple: help small businesses succeed. To do this, we've created a new breed of CRM software. We focus on giving our customers what they really need, and nothing they don't. That means no annoying buzzwords, no confusing pricing plans, no long-term contracts, and none of those ot...

Who is more expensive? Zendesk or Less Annoying CRM?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Zendesk and Less Annoying CRM.

Zendesk price starts at $49 per agent/month , On a scale between 1 to 10 Zendesk is rated 2, which is much lower than the average cost of Help Desk software. Less Annoying CRM price starts at $15 per user/month , When comparing Less Annoying CRM to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.

Bottom line: Zendesk cost is around the same cost of Less Annoying CRM.

Which software includes more/better features?

We've compared Zendesk Vs. Less Annoying CRM based on some of the most important and required Help Desk features.

Zendesk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Customer Survey, Email Integration, Knowledge Base/FAQ, Multi-Site Support, Rules/Workflows, Scheduling, Self Service Portal, Service Level Agreements.

Less Annoying CRM: Customer Service, Marketing Automation, Sales Automation.

Target customer size

Zendesk is the tool for any company, big or small, that has to deal with a certain number of customers on daily basis and needs an evolving platform to facilitate this process. The software is most suitable for small and medium businesses without any restriction of industrial background.