Compare Zendesk and Onyx CRM - Sep 2023
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Bottom Line: Which is Better - Zendesk or Onyx CRM?
Onyx CRM is more expensive to implement (TCO) than Zendesk, and Zendesk is rated higher (92/100) than Onyx CRM (78/100). Zendesk offers users more features (23) than Onyx CRM (0). There is a clear winner in this case and it is Zendesk!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Zendesk Vs. Aptean
Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.
Aptean: Headquartered in Alpharetta, Georgia, Aptean has offices in North America, Europe, and Asia-Pacific, as well as an extensive partner channel. Our customers are located across Europe, Latin America, Asia-Pacific and North America.
Who is more expensive? Zendesk or Onyx CRM?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Zendesk and Onyx CRM.
Zendesk price starts at $49 per agent/month , On a scale between 1 to 10 Zendesk is rated 2, which is much lower than the average cost of Help Desk software. Onyx CRM accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Zendesk is rated 2, which is much lower than the average cost of Help Desk software.
Bottom line: Onyx CRM is more expensive than Zendesk.
Which software includes more/better features?
We've compared Zendesk Vs. Onyx CRM based on some of the most important and required Help Desk features.
Zendesk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Customer Survey, Email Integration, Knowledge Base/FAQ, Multi-Site Support, Rules/Workflows, Scheduling, Self Service Portal, Service Level Agreements.
Onyx CRM: We are still working to collect the list of features for Onyx CRM.
Target customer size
Zendesk is the tool for any company, big or small, that has to deal with a certain number of customers on daily basis and needs an evolving platform to facilitate this process. and Onyx CRM's target customer size include: Small, medium and large size businesses.
Onyx CRM
Onyx CRM is a fast growing cloud-based CRM software, it is designed to support small, medium and large size business. Onyx CRM received a rating of 5 from ITQlick team. The software cost is considered average ...
Compare PricingCompare specifications
Zendesk Specifications
ITQlick Score: | 92/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Help Desk -> Zendesk review |
Company: | Zendesk |
Pricing: | starts at $49 per agent/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Mobile, Cloud |
Links: | Zendesk review, Zendesk pricing, Zendesk alternatives |
Onyx CRM Specifications
ITQlick Score: | 78/100 |
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ITQlick Rating: |
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Pricing: | 6/10 - average cost |
Category: | CRM -> Onyx CRM review |
Company: | Aptean |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Cloud |
Links: | Onyx CRM review, Onyx CRM pricing, Onyx CRM alternatives |
Compare features
Zendesk: 23 Features
Onyx CRM: 0 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.