Compare Zendesk and Pipedrive - Sep 2023
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Bottom Line: Which is Better - Zendesk or Pipedrive?
Pipedrive is more expensive to implement (TCO) than Zendesk, and Pipedrive is rated higher (99/100) than Zendesk (92/100). Zendesk offers users more features (23) than Pipedrive (4).
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Zendesk Vs. Pipedrive
Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.
Pipedrive: Pipedrive's roots are in direct sales. As sales managers and trainers, two of the co-founders experienced an increasing amount of pain with CRM software. There simply was no good solution for managing the company's sales pipeline. So in 2010 they teamed up with talented developers to create Pipedrive, a simple and yet powerful tool for managin...
Who is more expensive? Zendesk or Pipedrive?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Zendesk and Pipedrive.
Zendesk price starts at $49 per agent/month , On a scale between 1 to 10 Zendesk is rated 2, which is much lower than the average cost of Help Desk software. Pipedrive price starts at $9.90 per user/month , When comparing Pipedrive to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.
Bottom line: Zendesk cost is around the same cost of Pipedrive.
Which software includes more/better features?
We've compared Zendesk Vs. Pipedrive based on some of the most important and required Help Desk features.
Zendesk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Customer Survey, Email Integration, Knowledge Base/FAQ, Multi-Site Support, Rules/Workflows, Scheduling, Self Service Portal, Service Level Agreements.
Pipedrive: Customer Service, Marketing Automation, Sales Automation, Collaboration Center .
Target customer size
Zendesk is the tool for any company, big or small, that has to deal with a certain number of customers on daily basis and needs an evolving platform to facilitate this process. Pipedrive is finest for freelancers, mid-size organizations, not for earnings organizations and also local business.
Pipedrive
starts at $9.90 per user/month
Pipedrive is sales pipeline management software for small demanding teams. It is simple to use yet very powerful. Pipedrive CRM is able to organise leads in a way that users can have great overview of sales at ...
Compare PricingCompare specifications
Zendesk Specifications
ITQlick Score: | 92/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Help Desk -> Zendesk review |
Company: | Zendesk |
Pricing: | starts at $49 per agent/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Mobile, Cloud |
Links: | Zendesk review, Zendesk pricing, Zendesk alternatives |
Pipedrive Specifications
ITQlick Score: | 99/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | CRM -> Pipedrive review |
Company: | Pipedrive |
Pricing: | starts at $9.90 per user/month |
Typical customers: | Small businesses and start ups |
Platforms: | Desktop, Cloud |
Links: | Pipedrive review, Pipedrive pricing, Pipedrive alternatives |
Compare features
Zendesk: 23 Features
Pipedrive: 4 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.