Zendesk Vs Pipedrive (May 2021)
Compare Pricing
Shlomi Lavi / May 01, 2021
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Bottom Line: Which is Better - Zendesk or Pipedrive?
Pipedrive is more expensive to implement (TCO) than Zendesk, Pipedrive is rated higher (99/100) than Zendesk (92/100). Zendesk offers more features (23) to their users than Pipedrive (4).
Looking for the right CRM solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. In this article we compare between the 2 software products:
How Zendesk compares with Pipedrive?
Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.
Pipedrive: Pipedrive's roots are in direct sales. As sales managers and trainers, two of the co-founders experienced an increasing amount of pain with CRM software. There simply was no good solution for managing the company's sales pipeline. So in 2010 they teamed up with talented developers to create Pipedrive, a simple and yet powerful tool for managin...
Who's more expensive? Zendesk or Pipedrive?
The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance & support and other related services. When calculating the TCO it's important to add all of these "hidden cost" as well. We prepared a TCO calculator for Zendesk and Pipedrive.
Zendesk price starts at $49 per user/month , on a scale between 1 to 10 Zendesk is rated 2, which is much lower than the average cost of CRM software. Pipedrive price starts at $12.50 per user/month , when comparing Pipedrive to their competitors, the software is rated 2 - much lower than the average CRM software cost.
Bottom line: Zendesk cost is around the same cost of Pipedrive.
Which software includes more/better features?
As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared Zendesk Vs. Pipedrive based on some of the most important and required CRM features. Zendesk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Customer Survey, Email Integration, Knowledge Base/FAQ, Multi-Site Support, Rules/Workflows, Scheduling, Self Service Portal, Service Level Agreements. Pipedrive: Customer Service, Marketing Automation, Sales Automation, Collaboration Center .
Target customer size
Zendesk is the tool for any company, big or small, that has to deal with a certain number of customers on daily basis and needs an evolving platform to facilitate this process. Pipedrive is finest for freelancers, mid-size organizations, not for earnings organizations and also local business.
Pipedrive
starts at $12.50 per user/month
Pipedrive is sales pipeline management software for small demanding teams. It is simple to use yet very powerful. Pipedrive CRM is able to organise leads in a way that users can have great overview of sales at ...
Compare PricingCompare specifications
Zendesk Specifications
| ITQlick Score: | 92/100 |
|---|---|
| ITQlick Rating: | (4.3/5) |
| Pricing: | 2/10 - low cost |
| Category: | CRM -> Zendesk |
| Company: | Zendesk |
| Pricing: | starts at $49 per user/month |
| Typical customers: | Small, medium and large size businesses |
| Platforms: | Desktop, Mobile, Cloud |
| Links: | Zendesk review, Zendesk pricing, Zendesk alternatives |
Pipedrive Specifications
| ITQlick Score: | 99/100 |
|---|---|
| ITQlick Rating: | (4.6/5) |
| Pricing: | 2/10 - low cost |
| Category: | CRM -> Pipedrive |
| Company: | Pipedrive |
| Pricing: | starts at $12.50 per user/month |
| Typical customers: | Small businesses and start ups |
| Platforms: | Desktop, Cloud |
| Links: | Pipedrive review, Pipedrive pricing, Pipedrive alternatives |
Compare features
Zendesk: 23 Features
Pipedrive: 4 Features
Author
Shlomi Lavi
Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.