Shlomi Lavi /
Sep 28, 2023
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Bottom Line: Which is Better - Zendesk or Prophet CRM?
Prophet CRM is more expensive to implement (TCO) than Zendesk, and Zendesk is rated higher (92/100) than Prophet CRM (87/100). Zendesk offers users more features (23) than Prophet CRM (5). There is a clear winner in this case and it is Zendesk!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Zendesk Vs. Avidian Technologies
Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.
Avidian Technologies: We’re proud to be the makers of Prophet, CRM simplified with Outlook. We put powerful yet intuitive CRM solutions in your hands. So, you can be more organized, serve your customers better, and close more sales. With over 15,000 companies using Prophet worldwide, our driven team of Avidianites strive to help our clients succeed. That’s all we do. An...
Who is more expensive? Zendesk or Prophet CRM?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Zendesk and Prophet CRM.
Zendesk price starts at $49 per agent/month , On a scale between 1 to 10 Zendesk is rated 2, which is much lower than the average cost of Help Desk software. Prophet CRM price starts at $25 per user/month , When comparing Prophet CRM to its competitors, the software is rated 4 - lower than the average Help Desk software cost.
Bottom line: Prophet CRM is more expensive than Zendesk.
Which software includes more/better features?
We've compared Zendesk Vs. Prophet CRM based on some of the most important and required Help Desk features.
Zendesk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Customer Survey, Email Integration, Knowledge Base/FAQ, Multi-Site Support, Rules/Workflows, Scheduling, Self Service Portal, Service Level Agreements.
Prophet CRM: Campaign Dashboard, Customer Service, Marketing Automation, Sales Automation, Collaboration Center .
Target customer size
Zendesk is the tool for any company, big or small, that has to deal with a certain number of customers on daily basis and needs an evolving platform to facilitate this process. SMBs would find Prophet CRM to be very useful.