Compare Zendesk and Prophet CRM - Sep 2023

Shlomi LaviShlomi Lavi / Sep 28, 2023

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Bottom Line: Which is Better - Zendesk or Prophet CRM?

Prophet CRM is more expensive to implement (TCO) than Zendesk, and Zendesk is rated higher (92/100) than Prophet CRM (87/100). Zendesk offers users more features (23) than Prophet CRM (5). There is a clear winner in this case and it is Zendesk!

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Zendesk Vs. Avidian Technologies

Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.

Avidian Technologies: We’re proud to be the makers of Prophet, CRM simplified with Outlook. We put powerful yet intuitive CRM solutions in your hands. So, you can be more organized, serve your customers better, and close more sales. With over 15,000 companies using Prophet worldwide, our driven team of Avidianites strive to help our clients succeed. That’s all we do. An...

Who is more expensive? Zendesk or Prophet CRM?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Zendesk and Prophet CRM.

Zendesk price starts at $49 per agent/month , On a scale between 1 to 10 Zendesk is rated 2, which is much lower than the average cost of Help Desk software. Prophet CRM price starts at $25 per user/month , When comparing Prophet CRM to its competitors, the software is rated 4 - lower than the average Help Desk software cost.

Bottom line: Prophet CRM is more expensive than Zendesk.

Which software includes more/better features?

We've compared Zendesk Vs. Prophet CRM based on some of the most important and required Help Desk features.

Zendesk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Customer Survey, Email Integration, Knowledge Base/FAQ, Multi-Site Support, Rules/Workflows, Scheduling, Self Service Portal, Service Level Agreements.

Prophet CRM: Campaign Dashboard, Customer Service, Marketing Automation, Sales Automation, Collaboration Center .

Target customer size

Zendesk is the tool for any company, big or small, that has to deal with a certain number of customers on daily basis and needs an evolving platform to facilitate this process. SMBs would find Prophet CRM to be very useful.



Zendesk

ITQlick rating
(4.3/5)

starts at $49 per agent/month

Zendesk is a SaaS and a cloud-based customer service software that help the user to manage customers. The solution enables the user to build more meaningful productive as well as personal relationships with cus...

Categories: Customer Service, Ticket Management, Help Desk, Document Management.

Prophet CRM

ITQlick rating
(4.1/5)

starts at $25 per user/month

Prophet CRM is web-based CRM software solution that is developed by Avidian Technologies. The interface that Prophet CRM uses is simple and anyone who has experience using Outlook will not have any problems wit...

Categories: CRM, Banking CRM, Channel Management, Customer Loyalty, Customer Service.

Compare specifications

Compare features

Zendesk: 23 Features

Customer Survey
Email Integration
Knowledge Base/FAQ
Multi-Site Support
Rules/Workflows
Scheduling
Self Service Portal
Service Level Agreements
Change Management
Customer Survey
Email Integration
Knowledge Base/FAQ
Multi-Site Support
Rules/Workflows
Scheduling
Self Service Portal
Service Level Agreements
Customer Database
Customer Self Service Portal
Customer Service
Customer Support Tracking
Knowledge Base
Mail Order Sales

Prophet CRM: 5 Features

Campaign Dashboard
Customer Service
Marketing Automation
Sales Automation
Collaboration Center
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Zendesk
ITQlick rating
4.3/5
Score
92/100
Pricing
2/10
License pricing
$49 per agent/month
Functionality
48
Compare
Prophet ...
ITQlick rating
4.1/5
Score
87/100
Pricing
5.4/10
License pricing
$25 per user/month
Functionality
25
Freshdesk
ITQlick rating
4.5/5
Score
94/100
Pricing
2/10
License pricing
$15 per agent/month
Functionality
39
SolarWin...
ITQlick rating
5/5
Score
94/100
Pricing
4.2/10
License pricing
$19 per technician/month
Functionality
38
Zoho Des...
ITQlick rating
4.5/5
Score
92/100
Pricing
4/10
License pricing
$14 per agent/month
Functionality
3

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.