Compare Zendesk and SAP - Sep 2023
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Bottom Line: Which is Better - Zendesk or SAP?
SAP is more expensive to implement (TCO) than Zendesk, and Zendesk is rated higher (92/100) than SAP (67/100). Zendesk offers users more features (23) than SAP (0). There is a clear winner in this case and it is Zendesk!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Zendesk Vs. SAP
Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.
SAP: SAP ® AG is German software corporation that makes enterprise software to manage business operations and customer relations. SAP ® is the market leader in enterprise application software. The company's best-known software products are its enterprise resource planning application (SAP ® ERP), its enterpr...
Who is more expensive? Zendesk or SAP Hybris Cloud for Customers?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Zendesk and SAP Hybris Cloud for Customers.
Zendesk price starts at $49 per agent/month , On a scale between 1 to 10 Zendesk is rated 2, which is much lower than the average cost of Help Desk software. SAP Hybris Cloud for Customers accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Zendesk is rated 2, which is much lower than the average cost of Help Desk software.
Bottom line: SAP Hybris Cloud for Customers is more expensive than Zendesk.
Which software includes more/better features?
We've compared Zendesk Vs. SAP based on some of the most important and required Help Desk features.
Zendesk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Customer Survey, Email Integration, Knowledge Base/FAQ, Multi-Site Support, Rules/Workflows, Scheduling, Self Service Portal, Service Level Agreements.
SAP Hybris Cloud for Customers: We are still working to collect the list of features for SAP Hybris Cloud for Customers.
Target customer size
Zendesk is the tool for any company, big or small, that has to deal with a certain number of customers on daily basis and needs an evolving platform to facilitate this process. and SAP Hybris Cloud for Customers's target customer size include: Start up, Small business, Medium business, Large business.
SAP Hybris Cloud for Customers
Enable sales teams to spend more time in front of customers, empowered with intelligent recommendations to help win deals. The SAP Cloud for Customer solution helps you manage day-to-day sales contacts efficien...
Compare PricingCompare specifications
Zendesk Specifications
ITQlick Score: | 92/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Help Desk -> Zendesk review |
Company: | Zendesk |
Pricing: | starts at $49 per agent/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Mobile, Cloud |
Links: | Zendesk review, Zendesk pricing, Zendesk alternatives |
SAP Hybris Cloud for Customers Specifications
ITQlick Score: | 67/100 |
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ITQlick Rating: |
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Pricing: | 10/10 - high cost |
Category: | CRM -> SAP Hybris Cloud for Customers review |
Company: | SAP |
Typical customers: | Start up, Small business, Medium business, Large business |
Platforms: | Mobile, Cloud |
Links: | SAP Hybris Cloud for Customers review, SAP Hybris Cloud for Customers pricing, SAP Hybris Cloud for Customers alternatives |
Compare features
Zendesk: 23 Features
SAP Hybris Cloud for Customers: 0 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.