Compare Zendesk and Siebel UCM - Sep 2023
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Bottom Line: Which is Better - Zendesk or Siebel UCM?
Siebel UCM is more expensive to implement (TCO) than Zendesk, and Zendesk is rated higher (92/100) than Siebel UCM (72/100). Zendesk offers users more features (23) than Siebel UCM (3). There is a clear winner in this case and it is Zendesk!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Zendesk Vs. Oracle Corporation
Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.
Oracle Corporation: Oracle Corporation is a computer technology corporation that specializes in developing and marketing computer hardware systems and enterprise software products – particularly database management systems. Employing approximately 113,644 people worldwide as of 30 June 2012,it has enlarged its share of the software market through organic growth and th...
Who is more expensive? Zendesk or Siebel UCM?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Zendesk and Siebel UCM.
Zendesk price starts at $49 per agent/month , On a scale between 1 to 10 Zendesk is rated 2, which is much lower than the average cost of Help Desk software. Siebel UCM accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Zendesk is rated 2, which is much lower than the average cost of Help Desk software.
Bottom line: Siebel UCM is more expensive than Zendesk.
Which software includes more/better features?
We've compared Zendesk Vs. Siebel UCM based on some of the most important and required Help Desk features.
Zendesk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Customer Survey, Email Integration, Knowledge Base/FAQ, Multi-Site Support, Rules/Workflows, Scheduling, Self Service Portal, Service Level Agreements.
Siebel UCM: Data Import/Export, Basic Reports, Online Customer Support.
Target customer size
Zendesk is the tool for any company, big or small, that has to deal with a certain number of customers on daily basis and needs an evolving platform to facilitate this process. The software is a viable product for businesses of all sizes regardless of their industrial affiliation.
Siebel UCM
Siebel UCM is a database and application management solution for businesses of all sizes. It improves data quality, manages events and policies, and offers a variety of other capabilities. The software ...
Compare PricingCompare specifications
Zendesk Specifications
ITQlick Score: | 92/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Help Desk -> Zendesk review |
Company: | Zendesk |
Pricing: | starts at $49 per agent/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Mobile, Cloud |
Links: | Zendesk review, Zendesk pricing, Zendesk alternatives |
Siebel UCM Specifications
ITQlick Score: | 72/100 |
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ITQlick Rating: |
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Pricing: | 6/10 - average cost |
Category: | CRM -> Siebel UCM review |
Company: | Oracle Corporation |
Typical customers: | Start up, Small business, Medium business, Large business |
Platforms: | Cloud |
Links: | Siebel UCM review, Siebel UCM pricing, Siebel UCM alternatives |
Compare features
Zendesk: 23 Features
Siebel UCM: 3 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.