Compare Zendesk and TOPdesk - Sep 2023
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Bottom Line: Which is Better - Zendesk or TOPdesk?
TOPdesk is more expensive to implement (TCO) than Zendesk, and Zendesk is rated higher (92/100) than TOPdesk (82/100). Zendesk offers users more features (23) than TOPdesk (0). There is a clear winner in this case and it is Zendesk!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Zendesk Vs. TOPdesk
Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.
TOPdesk: Everyone benefits from high quality services. When service departments such as IT, Facilities Management, and HR run smoothly, your organization follows suit. A service desk is there to ensure that your company can focus on its core tasks. TOPdesk develops user-friendly and affordable software to help service organizations streamline their processe...
Who is more expensive? Zendesk or TOPdesk?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Zendesk and TOPdesk.
Zendesk price starts at $49 per agent/month , On a scale between 1 to 10 Zendesk is rated 2, which is much lower than the average cost of Help Desk software. TOPdesk price starts at $66 per user/month , When comparing TOPdesk to its competitors, the software is rated 10 - much higher than the average Help Desk software cost.
Bottom line: TOPdesk is more expensive than Zendesk.
Which software includes more/better features?
We've compared Zendesk Vs. TOPdesk based on some of the most important and required Help Desk features.
Zendesk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Customer Survey, Email Integration, Knowledge Base/FAQ, Multi-Site Support, Rules/Workflows, Scheduling, Self Service Portal, Service Level Agreements.
TOPdesk: We are still working to collect the list of features for TOPdesk.
Target customer size
Zendesk is the tool for any company, big or small, that has to deal with a certain number of customers on daily basis and needs an evolving platform to facilitate this process. and TOPdesk's target customer size include: Small, medium and large size businesses.
TOPdesk
starts at $66 per user/month
TOPdesk is a service management software that helps teams share, prioritize, and assign tickets among members. The software also enables end-users to submit and track tickets, allows users to work with other de...
Compare PricingCompare specifications
Zendesk Specifications
ITQlick Score: | 92/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Help Desk -> Zendesk review |
Company: | Zendesk |
Pricing: | starts at $49 per agent/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Mobile, Cloud |
Links: | Zendesk review, Zendesk pricing, Zendesk alternatives |
TOPdesk Specifications
ITQlick Score: | 82/100 |
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ITQlick Rating: |
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Pricing: | 10/10 - high cost |
Category: | Help Desk -> TOPdesk review |
Company: | TOPdesk |
Pricing: | starts at $66 per user/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop |
Links: | TOPdesk review, TOPdesk pricing, TOPdesk alternatives |
Compare features
Zendesk: 23 Features
TOPdesk: 0 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.