Shlomi Lavi /
Apr 07, 2022
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Bottom Line: Which is Better - Zenoss Service Dynamics or Freshservice ServiceDesk?
Zenoss Service Dynamics is more expensive to implement (TCO) than Freshservice ServiceDesk, and Zenoss Service Dynamics is rated higher (73/100) than Freshservice ServiceDesk (62/100). Zenoss Service Dynamics offers users more features (3) than Freshservice ServiceDesk (0).
Looking for the right IT Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Zenoss, Inc. Vs. FRESHDESK INC.
Zenoss, Inc.: Zenoss was founded in 2005 to address the challenges of operating and assuring large-scale IT services. Having lived the pain of building scale operations using legacy management frameworks, custom-built solutions and patchworks of point products, we knew there had to be better way. As enterprises and service providers drive aggressively towards th...
FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.
Who is more expensive? Zenoss Service Dynamics or Freshservice ServiceDesk?
The real total cost of ownership (TCO) of IT Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Zenoss Service Dynamics and Freshservice ServiceDesk.
Zenoss Service Dynamics price starts at $25 per license , On a scale between 1 to 10 Zenoss Service Dynamics is rated 6, which is similar to the average cost of IT Management software. Freshservice ServiceDesk price starts at $29 per user/month , When comparing Freshservice ServiceDesk to its competitors, the software is rated 4 - lower than the average IT Management software cost.
Bottom line: Zenoss Service Dynamics is more expensive than Freshservice ServiceDesk.
Which software includes more/better features?
We've compared Zenoss Service Dynamics Vs. Freshservice ServiceDesk based on some of the most important and required IT Management features.
Zenoss Service Dynamics: Data Import/Export, Basic Reports, Online Customer Support.
Freshservice ServiceDesk: We are still working to collect the list of features for Freshservice ServiceDesk.
Target customer size
Zenoss Service Dynamics's typical customers include: Small, medium and large size businesses, The typical clients of Freshservice ServiceDesk are the individuals that has small (with 10 to 100 employees) and/or medium-sized (with 100 to 1,000 employees) businesses and even large enterprises that enjoys the benefits from the services from IT, web and data hosting and other related information services sectors, mainly with IT management, helpdesk and self-service portal.