Shlomi Lavi /
Mar 07, 2022
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Bottom Line: Which is Better - Zent.io or Slack?
Zent.io is more expensive to implement (TCO) than Slack, and Slack is rated higher (100/100) than Zent.io (62/100). Slack offers users more features (5) than Zent.io (0). There is a clear winner in this case and it is Slack!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Zent.io Vs. Slack
Zent.io: Zent.IO is the most advanced all-in- one contact center and telephony services in the cloud for businesses of 5 to 1000 employees. With its proprietary integrated cloud platform , Zent.IO allows easy configuration of telephony, chat and mail in a few minutes. Zent.IO works with all VoIP or PSTN companies , is developed globally to be picked up on a...
Slack: Slack is a messaging app for teams. It brings all your communication in one place, integrating with the tools and services you use every day. Slack is free to use for as long as you want, with teams big and small. Slack is on a mission to make your working life simpler, more pleasant and more productive.
Who is more expensive? Zent.io or Slack?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Zent.io and Slack.
Zent.io price starts at $78 per user/month , On a scale between 1 to 10 Zent.io is rated 6, which is similar to the average cost of Help Desk software. Slack price starts at $6.67 per month , When comparing Slack to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.
Bottom line: Zent.io is more expensive than Slack.
Which software includes more/better features?
We've compared Zent.io Vs. Slack based on some of the most important and required Help Desk features.
Zent.io: We are still working to collect the list of features for Zent.io.
Slack: Document Management, Project Management, Task Management, Document Publishing, Document Versioning.
Target customer size
Zent.io's typical customers include: Small businesses and start ups, and Slack's target customer size include: Small, medium and large size businesses.