Shlomi Lavi /
Mar 31, 2022
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Bottom Line: Which is Better - Zervicio or Pipeline Pilot?
Pipeline Pilot is more expensive to implement (TCO) than Zervicio, and Pipeline Pilot is rated higher (87/100) than Zervicio (77/100). Pipeline Pilot offers users more features (3) than Zervicio (0).
Looking for the right Customer Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Zervicio.com Vs. Accelrys
Zervicio.com: Zervicio.com offers cloud based After Sales Service Platform to enterprises for automating customer support services. Zervicio brings the customers face-to-face with the service teams, enabling Customers, Agents and Service Managers to remain connected at any time from any where.
Accelrys: Accelrys (NASDAQ:ACCL), a leading provider of scientific innovation lifecycle management software, supports industries and organizations that rely on scientific innovation to differentiate themselves.
Who is more expensive? Zervicio or Pipeline Pilot?
The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Zervicio and Pipeline Pilot.
Zervicio price starts at $20 per user/month , On a scale between 1 to 10 Zervicio is rated 2, which is much lower than the average cost of Customer Service software. Pipeline Pilot accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Zervicio is rated 2, which is much lower than the average cost of Customer Service software.
Bottom line: Pipeline Pilot is more expensive than Zervicio.
Which software includes more/better features?
We've compared Zervicio Vs. Pipeline Pilot based on some of the most important and required Customer Service features.
Zervicio: We are still working to collect the list of features for Zervicio.
Pipeline Pilot: Data Import/Export, Basic Reports, Online Customer Support.
Target customer size
Zervicio's typical customers include: SMBs, and Pipeline Pilot's target customer size include: Small business, Medium business, Private use.