Shlomi Lavi /
Oct 24, 2022
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Bottom Line: Which is Better - Zervicio or ServiceNow?
ServiceNow is more expensive to implement (TCO) than Zervicio, and ServiceNow is rated higher (78/100) than Zervicio (77/100). ServiceNow offers users more features (18) than Zervicio (0).
Looking for the right Customer Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Zervicio.com Vs. Servicenow
Zervicio.com: Zervicio.com offers cloud based After Sales Service Platform to enterprises for automating customer support services. Zervicio brings the customers face-to-face with the service teams, enabling Customers, Agents and Service Managers to remain connected at any time from any where.
Servicenow: ServiceNow is a leading provider of cloud-based services that automate enterprise IT operations. Our service includes a suite of applications built on our proprietary platform that automates workflow and provides integration between related business processes. We focus on transforming enterprise IT by automating and standardizing business processe...
Who is more expensive? Zervicio or ServiceNow?
The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Zervicio and ServiceNow.
Zervicio price starts at $20 per user/month , On a scale between 1 to 10 Zervicio is rated 2, which is much lower than the average cost of Customer Service software. ServiceNow price starts at $100 per user/month + standard ITSM package , When comparing ServiceNow to its competitors, the software is rated 4 - lower than the average Customer Service software cost.
Bottom line: ServiceNow is more expensive than Zervicio.
Which software includes more/better features?
We've compared Zervicio Vs. ServiceNow based on some of the most important and required Customer Service features.
Zervicio: We are still working to collect the list of features for Zervicio.
ServiceNow: Asset Management, Billing and Invoicing, Change Management, Contract Management, Customer Survey.
Target customer size
Zervicio's typical customers include: SMBs, Customers of the software include businesses of all sizes and a variety of types.