Shlomi Lavi /
Jul 18, 2022
We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Bottom Line: Which is Better - Zeus or Freshdesk?
Zeus is more expensive to implement (TCO) than Freshdesk, and Freshdesk is rated higher (94/100) than Zeus (82/100). Freshdesk offers users more features (10) than Zeus (0). There is a clear winner in this case and it is Freshdesk!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Obor Digital Vs. FRESHDESK INC.
Obor Digital: Obor Digital is a software and services company providing a full suite of software and technical logistics solutions specifically geared for the communications industry. Software includes: Asset Management, Help Desk, Computer-Based Training, and Custom Software Development. Services include: CONUS and OCONUS personnel to support the foreign and al...
FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.
Who is more expensive? Zeus or Freshdesk?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Zeus and Freshdesk.
Zeus price starts at $750 per user/month , On a scale between 1 to 10 Zeus is rated 6, which is similar to the average cost of Help Desk software. Freshdesk price starts at $15 per agent/month , When comparing Freshdesk to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.
Bottom line: Zeus is more expensive than Freshdesk.
Which software includes more/better features?
We've compared Zeus Vs. Freshdesk based on some of the most important and required Help Desk features.
Zeus: We are still working to collect the list of features for Zeus.
Freshdesk: Billing and Invoicing, Customer Survey, Email Integration, Knowledge Base/FAQ, LDAP/Active Directory Synchronization.
Target customer size
Zeus's typical customers include: SMBs, Freshdesk works great for small to medium enterprises that think they need to rely on a cloud-based solution for their customer support.