Shlomi Lavi /
Mar 09, 2022
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Bottom Line: Which is Better - Zingtree Agent Scripting or 8x8 Contact Center?
8x8 Contact Center is more expensive to implement (TCO) than Zingtree Agent Scripting, and 8x8 Contact Center is rated higher (93/100) than Zingtree Agent Scripting (77/100). 8x8 Contact Center offers users more features (14) than Zingtree Agent Scripting (5).
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Zingtree Vs. 8x8, INC
Zingtree: Founded in 2013, Zingtree is the leading platform for building and publishing interactive decision trees. Our clients use Zingtree for interactive troubleshooters, contact center scripts, medical, insurance, government, sales, and a myriad of other uses.
8x8, INC: 8x8 delivers cloud-based business communications solutions that are affordable, easy to use, and incredibly advanced. We help small and medium businesses serve their customers better, work smarter and conduct business anywhere, anytime. From hosted VoIP business phone service to hosted contact centers to unified communications, our services are pro...
Who is more expensive? Zingtree Agent Scripting or 8x8 Contact Center?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Zingtree Agent Scripting and 8x8 Contact Center.
Zingtree Agent Scripting price starts at $25 per month , On a scale between 1 to 10 Zingtree Agent Scripting is rated 2, which is much lower than the average cost of Call Center software. 8x8 Contact Center price starts at $15 per user/month , When comparing 8x8 Contact Center to its competitors, the software is rated 2 - much lower than the average Call Center software cost.
Bottom line: Zingtree Agent Scripting cost is around the same cost of 8x8 Contact Center.
Which software includes more/better features?
We've compared Zingtree Agent Scripting Vs. 8x8 Contact Center based on some of the most important and required Call Center features.
Zingtree Agent Scripting: Blended Call Center, Call Recording, Inbound Call Center, Outbound Call Center, Call Center.
8x8 Contact Center: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Call Conferencing, Call Queue Management, Call Recording.
Target customer size
Zingtree Agent Scripting's typical customers include: SMBs, 8x8 Virtual Contact Center is best for large enterprises, mid size businesses, and small businesses.