Compare Zoho Assist and AlertCertify - Mar 2022

Shlomi LaviShlomi Lavi / Mar 20, 2022

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Bottom Line: Which is Better - Zoho Assist or AlertCertify?

AlertCertify is more expensive to implement (TCO) than Zoho Assist, and Zoho Assist is rated higher (90/100) than AlertCertify (50/100). Both tools offer the same amount of features.

Looking for the right Remote Support solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Zoho Vs. AlertEnterprise

Zoho: Zoho.com offers a comprehensive suite of award-winning online business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software. To date, Zoho...

AlertEnterprise: AlertEnterprise uncovers blended threats that exist across IT applications, Physical Access Control Systems and Industrial Controls systems to deliver true prevention of fraud, theft and acts of sabotage

Who is more expensive? Zoho Assist or AlertCertify?

The real total cost of ownership (TCO) of Remote Support software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Zoho Assist and AlertCertify.

Zoho Assist price starts at $10 per technician/month , On a scale between 1 to 10 Zoho Assist is rated 2, which is much lower than the average cost of Remote Support software. AlertCertify price starts at $31 per license , When comparing AlertCertify to its competitors, the software is rated 4 - lower than the average Remote Support software cost.

Bottom line: AlertCertify is more expensive than Zoho Assist.

Which software includes more/better features?

We've compared Zoho Assist Vs. AlertCertify based on some of the most important and required Remote Support features.

Zoho Assist: Data Import/Export, Basic Reports, Online Customer Support.

AlertCertify: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

ZOHO Assist is best for small to medium businesses in small to large enterprises across multiple industries. and AlertCertify's target customer size include: Start up, Small business, Medium business, Large business.

Zoho Assist

ITQlick rating
(4.5/5)

starts at $10 per technician/month

ZOHO Assist is a software solution that provides a straight forward and simple user interface that helps users connect to remote computers from anywhere on the world. The connection can be made as long as there...

Categories: Customer Service, Help Desk, IT Management, Remote Access.

AlertCertify

ITQlick rating
(3.4/5)

starts at $31 per license

AlertCertify is a leading cloud-based Remote Support software, it is designed to support small, medium and large size business. AlertCertify received a rating of 3.4 from ITQlick team. The software cost is cons...

Categories: Remote Support.

Compare specifications

Compare features

Zoho Assist: 3 Features

Data Import/Export
Basic Reports
Online Customer Support

AlertCertify: 3 Features

Data Import/Export
Basic Reports
Online Customer Support
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Zoho Ass...
ITQlick rating
4.5/5
Score
90/100
Pricing
2/10
License pricing
$10 per technician/month
Functionality
10
Compare
AlertCertify
ITQlick rating
3.4/5
Score
50/100
Pricing
5/10
License pricing
$31 per license
Functionality
4
ConnectW...
ITQlick rating
4.7/5
Score
94/100
Pricing
2/10
License pricing
$27 per user/month
Functionality
15
GoToMyPC
ITQlick rating
4.6/5
Score
86/100
Pricing
6.4/10
License pricing
$28 per computer/month
Functionality
4
UltraVNC
ITQlick rating
3.2/5
Score
86/100
Pricing
5.6/10
License pricing
$100 per user/year
Functionality
4

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.