Shlomi Lavi /
Jun 03, 2023
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Bottom Line: Which is Better - Zoho Assist or ConnectWise ScreenConnect?
ConnectWise ScreenConnect is more expensive to implement (TCO) than Zoho Assist, and ConnectWise ScreenConnect is rated higher (94/100) than Zoho Assist (90/100). ConnectWise ScreenConnect offers users more features (5) than Zoho Assist (3). There is a clear winner in this case and it is ConnectWise ScreenConnect!
Looking for the right Remote Support solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Zoho Vs. ConnectWise
Zoho: Zoho.com offers a comprehensive suite of award-winning online business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software.
To date, Zoho...
ConnectWise: Over the last 28 years, ConnectWise has become the premier business operating system for IT solution providers. Today more than 49,000 IT professionals rely on ConnectWise to achieve greater accountability, operational efficiency and profitability.
Who is more expensive? Zoho Assist or ConnectWise Control?
The real total cost of ownership (TCO) of Remote Support software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Zoho Assist and ConnectWise Control.
Zoho Assist price starts at $10 per technician/month , On a scale between 1 to 10 Zoho Assist is rated 2, which is much lower than the average cost of Remote Support software. ConnectWise Control price starts at $27 per user/month , When comparing ConnectWise Control to its competitors, the software is rated 2 - much lower than the average Remote Support software cost.
Bottom line: Zoho Assist cost is around the same cost of ConnectWise Control.
Which software includes more/better features?
We've compared Zoho Assist Vs. ConnectWise ScreenConnect based on some of the most important and required Remote Support features.
Zoho Assist: Data Import/Export, Basic Reports, Online Customer Support.
ConnectWise Control: Basic Reports, Chat, Data Import/Export, Online Customer Support, Task Management.
Target customer size
ZOHO Assist is best for small to medium businesses in small to large enterprises across multiple industries. and ConnectWise Control's target customer size include: Small, medium and large size businesses.