Compare Zoho Assist and ConnectWise ScreenConnect - Jun 2023

Shlomi LaviShlomi Lavi / Jun 03, 2023

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Bottom Line: Which is Better - Zoho Assist or ConnectWise ScreenConnect?

ConnectWise ScreenConnect is more expensive to implement (TCO) than Zoho Assist, and ConnectWise ScreenConnect is rated higher (94/100) than Zoho Assist (90/100). ConnectWise ScreenConnect offers users more features (5) than Zoho Assist (3). There is a clear winner in this case and it is ConnectWise ScreenConnect!

Looking for the right Remote Support solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Zoho Vs. ConnectWise

Zoho: Zoho.com offers a comprehensive suite of award-winning online business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software. To date, Zoho...

ConnectWise: Over the last 28 years, ConnectWise has become the premier business operating system for IT solution providers. Today more than 49,000 IT professionals rely on ConnectWise to achieve greater accountability, operational efficiency and profitability.

Who is more expensive? Zoho Assist or ConnectWise Control?

The real total cost of ownership (TCO) of Remote Support software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Zoho Assist and ConnectWise Control.

Zoho Assist price starts at $10 per technician/month , On a scale between 1 to 10 Zoho Assist is rated 2, which is much lower than the average cost of Remote Support software. ConnectWise Control price starts at $27 per user/month , When comparing ConnectWise Control to its competitors, the software is rated 2 - much lower than the average Remote Support software cost.

Bottom line: Zoho Assist cost is around the same cost of ConnectWise Control.

Which software includes more/better features?

We've compared Zoho Assist Vs. ConnectWise ScreenConnect based on some of the most important and required Remote Support features.

Zoho Assist: Data Import/Export, Basic Reports, Online Customer Support.

ConnectWise Control: Basic Reports, Chat, Data Import/Export, Online Customer Support, Task Management.

Target customer size

ZOHO Assist is best for small to medium businesses in small to large enterprises across multiple industries. and ConnectWise Control's target customer size include: Small, medium and large size businesses.

Zoho Assist

ITQlick rating
(4.5/5)

starts at $10 per technician/month

ZOHO Assist is a software solution that provides a straight forward and simple user interface that helps users connect to remote computers from anywhere on the world. The connection can be made as long as there...

Categories: Customer Service, Help Desk, IT Management, Remote Access.

ConnectWise ScreenConnect

ITQlick rating
(4.7/5)

starts at $27 per user/month

ConnectWise Control is both cloud-based and on-premise remote helpdesk software solution that is developed specifically for the technicians. This software helps technicians offer remote technical support, run r...

Categories: Video Conferencing, Help Desk, File Sharing, Networking, Remote Access.

Compare specifications

Compare features

Zoho Assist: 3 Features

Data Import/Export
Basic Reports
Online Customer Support

ConnectWise Control: 5 Features

Basic Reports
Chat
Data Import/Export
Online Customer Support
Task Management
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Zoho Ass...
ITQlick rating
4.5/5
Score
90/100
Pricing
2/10
License pricing
$10 per technician/month
Functionality
10
Compare
ConnectW...
ITQlick rating
4.7/5
Score
94/100
Pricing
2/10
License pricing
$27 per user/month
Functionality
15
GoToMyPC
ITQlick rating
4.6/5
Score
86/100
Pricing
6.4/10
License pricing
$28 per computer/month
Functionality
4
UltraVNC
ITQlick rating
3.2/5
Score
86/100
Pricing
5.6/10
License pricing
$100 per user/year
Functionality
4
Barracud...
ITQlick rating
4.2/5
Score
86/100
Pricing
3.4/10
License pricing
$681 per license
Functionality
4

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.