Shlomi Lavi /
Mar 07, 2023
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Bottom Line: Which is Better - Zoho CRM or Black ICE CRM?
Black ICE CRM is more expensive to implement (TCO) than Zoho CRM, and Zoho CRM is rated higher (98/100) than Black ICE CRM (62/100). Zoho CRM offers users more features (16) than Black ICE CRM (3). There is a clear winner in this case and it is Zoho CRM!
Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Zoho Vs. Open by Nature Limited
Zoho: Zoho.com offers a comprehensive suite of award-winning online business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software.
To date, Zoho...
Open by Nature Limited: Open by Nature Limited's main aim is looking to create a complete IT solutions for businesses, and to use the emerging Open Source Technologies further helping to reduce costs. Since then OBN has grown from strength to strength expanding our product range and services.
Who is more expensive? Zoho CRM or Black ICE CRM?
The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Zoho CRM and Black ICE CRM.
Zoho CRM price starts at $14 per user/month , On a scale between 1 to 10 Zoho CRM is rated 2, which is much lower than the average cost of CRM software. Black ICE CRM price starts at $28 per feature/month , When comparing Black ICE CRM to its competitors, the software is rated 2 - much lower than the average CRM software cost.
Bottom line: Zoho CRM cost is around the same cost of Black ICE CRM.
Which software includes more/better features?
We've compared Zoho CRM Vs. Black ICE CRM based on some of the most important and required CRM features.
Zoho CRM: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Billing/Invoicing, Campaign Dashboard, Campaign Management, Contact Management, Customer Database, Customer Service, Customer Support Tracking, Dashboards.
Black ICE CRM: Data Import/Export, Basic Reports, Online Customer Support.
Target customer size
Zoho CRM is focused on startup to medium firms in different markets. and Black ICE CRM's target customer size include: Small, medium and large size businesses.